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JOB SUMMARY:

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Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.

PRIMARY RESPONSIBILITIES:

Ensure daily branch operations are conducted in accordance with operations standards

Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing

Ensure quality customer service. Monitor and respond to customer service management system (CQE).

Serve as point of contact for customer questions and concerns as needed

Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue

Perform as a team member in allocating and coordinating the workflow

Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures

Keep abreast of area competitors' products, services and costs

Maintain and foster branch participation in division/community events and promote values and culture

Act as liaison between all parties to the transaction within the Title & Settlement Process

Handle all aspects of the settlement transactions and facilitate closings

Follow Escrow Accounting Business Practice Guidelines while complying States Good Funds Statutes.

Review escrow quality assurance reports and resolve to outstanding issues to ensure compliance with required business policy

Perform other duties as assigned

REQUIRED EDUCATION

Minimum High School Diploma or equivalent

Licensing requirements as required by State/Federal Agencies

Notary Public license requirements as required by State

REQURIED EXPERIENCE

Related Functional Experience: Minimum of 3-5 years Escrow Operations Experience

Supervisory Minimum of 2 years at a supervisory level or above.

Specialize in RESPA with understanding of company's underwriting guidelines

Understanding of title and settlement rules and regulations

Effective communication, presentation, and organization skills

Capacity to work in a multi- location team environment

Ability to prioritize conflicting demands & meet department needs with available resources

Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus

Loyal: Shows firm and constant support to a cause

Team Player: Works well as a member of a group

Functional Expert: Considered a thought leader on a subject

Self-Starter: Inspired to perform without outside help

Goal Completion: Inspired to perform well by the completion of objectives

Resolve complex problems and execute complex transactions as needed

This position is also eligible for an annual bonus based on the successful completion of defined performance objectives.