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Customer Service Representative Fueler/Washer

3 months ago

Whitewater, United States Penske Truck Leasing Co., L.P. Full time

What’s the Job?

Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our customers when they arrive and the one sending them off with a smile.

Why join Penske as a Customer Service Representative, you ask? It’s simple. Maybe you’ve always had an interest in vehicle maintenance but haven’t had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you’ll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.

It’s about going above and beyond for our customers—the way Penske goes above and beyond for you. It’s about building meaningful relationships. It’s about keeping our customers moving forward.

Role Specific Responsibilities:

Onsite Customer Location

CSR associates at this location will have the following primary job responsibilities:

  • Managing Tractor/Trailor Assignments: Using a grid schedule, CSRs are responsible for managing available equipment, and assigning trailers using their unit number to the appropriate route, as determined by need and grid schedule. This function is especially crucial for those associates working 1st shift.

  • Managing notification communication to local customer, per their guidelines, and needs.

  • Coupling and uncoupling of heavy-duty trucks (tractors) to the correct trailer as determined by assigned driver, and specific route. It is the responsibility of the CSR to ensure that the correct tractor is hooked up to the correct trailer, as the tractors are driver specific. If the driver’s tractor is down for service, it is the responsibility of the associate to ensure the correct substitute unit is coupled to the correct trailer.

  • Management of moving loaded trailers to the correct staging area.

  • Management of providing the correct, empty trailer to the loading dock in a timely manner, so as not to impede the workflow of the internal warehouse team.

  • All CSR associates are required to wash and detail a minimum of 15 units per week.

Main Responsibilities:

• Greeting our customers and making sure they have a great experience as you fuel and wash vehicles

• Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done

• Helping make sure our facilities are clean, safe environments for our customers and associates

• Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs

• Completing other projects and tasks as assigned by supervisor

Why Penske is for You:

• Competitive starting salary

• Shift Premiums

• Career stability

• Opportunity for growth

• Excellent benefits, including lots of time off

• Strong, well-rounded training programs

• Advanced vehicle maintenance technology

• Location and schedule flexibility

General Requirements:

• High school diploma, equivalent, or prior work experience preferred

• Valid driver’s license required

• Excellent customer service and communication skills

• The ability to work well as part of a team

• The ability and willingness to work outside

• Basic mechanical ability and tool usage (preferred)

• Basic computer skills

• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

• Regular, predictable, full attendance is an essential function of the job

• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.

This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

• The associate must be able to safely work in all weather conditions.

• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer

Job Category: Vehicle Maintenance/Mechanics/Technicians

Job Family: Vehicle Maintenance

Address: 729 Executive Dr.

Primary Location: US-WI-Whitewater

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2402131