Patient Services Specialist

8 months ago

Honolulu, United States Kalihi Palama Health Center Full time
Primary Purpose:

The Patient Services Specialist is responsible for obtaining complete, accurate patient information and required documents when doing patient scheduling, registration and collections per KPHC policies and procedures. All patient information must be entered into Centricity and required documents scanned. Monitor front office activities and use effective communication with all departments to ensure a positive patient experience.

The person in this position is a member of the Patient Centered Health Care Home team where each team member plays an integral role in providing patient-centered health care.

Essential Duties:

Quality Assurance:

Demonstrate accuracy with registration and collections consistently

Promote and improve team customer service; greet all patients, smooth patient flow

Phone calls answered or retrieved and responded to with minimal wait/hold times

Give performance feedback to supervisor and team members

Customer Service:

Acknowledges and greets all internal and external customers in a prompt, courteous, helpful manner using effective interpersonal communication skill

Answers general questions and refers individuals as necessary to the appropriate person(s) or department (ie. Eligibility staff, Triage nurse)

Patient Registration:

Ensures new patient registration forms are complete, accurate and scanned

Arrive patient immediately and complete registration when sign in form returned

Updates patient information (ie. address, telephone number, insurance verification via internet or phone call to insurance company, income verification, obtain referral from PCP if KPHC not PCP) consistently for every patient visit. Type any missing information into Patient alert notes box.

Create chart for new obstetric patients

Scans signed and dated required documents to import into registration attachment box (ie. insurance cards, legal guardianship document, income verification form(s))

Provides individual with a copy of KPHC

Appointment Scheduling:

Schedules and/or update status of appointments to confirmed

Ask patient to bring insurance card(s) or required documents if they want to see if they qualify for Medicaid and/or Sliding Fee Discount Program

Remind patients to bring all their medications

Notate whether patient had any ER, Hospital or Other provider visits (when, where, bring copy of records)

Advise patient to bring any forms they need to be filled out and explain that forms may not be filled on same day of appointment

Link interpreter as necessary

Knowledgeable of provider's scheduling protocols. Discuss questionable appointment with nursing staff or provider if outside of schedule protocol.

Telephone System:

Answers phone calls with appropriate salutation and identification of person answering phone in a prompt, courteous manner

Positive Transfer of calls being directed to appropriate staff or department

Pre-register new patients, verify all required information

Retrieve and respond to phone messages

Other Responsibilities:

Maintains patient confidentiality and privacy at all times

Promotes patients' rights and is knowledgeable of the patient complaint process

Knowledgeable of Patient Registration folder contents. Maintains folder to ensure contents are the most current information

Complete deposit slips daily and drop envelope with deposit into safe daily

Verify insurance 2 days prior to patients scheduled appointments

Regular and reliable on-site attendance is required.

Other Duties:

Perform other related duties as assigned

Observe safety and security procedures; determine appropriate actions beyond guidelines; report potentially unsafe conditions; use equipment and materials properly

Covers for other staff as necessary

Minimum Qualification Requirements:

Skills/Knowledge:

2 years of experience as a receptionist or customer service representative in a hospitality, office, or healthcare setting

Possess exceptional customer service skills

Ability to interact with people from multiple backgrounds with respect and understanding

Knowledge of MS office including Excel and Word

Knowledge of Electronic Medical Records preferred

Ability to multitask, prioritize and use problem solving skills

Familiarity with medical terminology preferred

Must have reliable on-site attendance

Education:

High School Diploma/GED required

Associates Degree or equivalent combination of education and experience (ie. Medical assistant) preferred.

Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

  • Patient Meal Service Specialist

    3 weeks ago

    Honolulu, Hawaii, United States The Queen's Health Systems, Inc. Full time

    Role Overview: The Queen's Health Systems, Inc. is seeking a Patient Meal Service Specialist to join our team. In this role, you will be responsible for delivering meals to patients, collecting meal trays, and assisting with meal assembly and serving.About the Job: As a Patient Meal Service Specialist, you will work closely with other members of our team to...

  • Patient Services Specialist

    2 weeks ago

    Honolulu, United States Kalihi Palama Health Center Full time

    Primary Purpose: The Patient Services Specialist is responsible for obtaining complete, accurate patient information and required documents when doing patient scheduling, registration and collections per KPHC policies and procedures. All patient information must be entered into Centricity and required documents scanned. Monitor front office activities and...

  • Patient Services Specialist

    3 months ago

    Honolulu, United States Kalihi Palama Health Center Full time

    Primary Purpose: The Patient Services Specialist is responsible for obtaining complete, accurate patient information and required documents when doing patient scheduling, registration and collections per KPHC policies and procedures. All patient information must be entered into Centricity and required documents scanned. Monitor front office activities and...

  • Patient Advocate

    1 week ago

    Honolulu, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be located onsite at Queens Medical Center in Honolulu HI. The Full Time schedule for this role will be Monday - Friday 8:30am-5:00pm.Job Summary The purpose of this position is to connect uninsured hospital patients to programs that...

  • Patient Advocate

    1 week ago

    Honolulu, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be located onsite at Queens Medical Center in Honolulu HI. The Full Time schedule for this role will be Monday - Friday 8:30am-5:00pm. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that...

  • Patient Care Support Specialist

    3 days ago

    Honolulu, Hawaii, United States New York-Presbyterian Hospital Full time

    Patient Care Support Specialist Job DescriptionWe are seeking a compassionate and detail-oriented Patient Care Support Specialist to join our Environmental Services team. As a Patient Care Support Specialist, you will be responsible for supporting the care and comfort of our patients by maintaining a clean and safe environment.Key ResponsibilitiesMaintain...

  • Patient Support Specialist

    3 weeks ago

    Honolulu, Hawaii, United States Mālama Ola Health Services Full time

    About Our OrganizationMālama Ola Health Services is a leading provider of compassionate hospice and palliative care in Hawaii. Our mission is to deliver the highest quality supportive healthcare to our patients and families.Job OpportunityWe are seeking a skilled Community Health Worker to join our team, supporting our mission to provide exceptional care to...

  • Patient Access Specialist

    3 weeks ago

    Honolulu, Hawaii, United States Kalihi Palama Health Center Full time

    Requirements:We are seeking a highly motivated and detail-oriented individual to join our team as a Patient Eligibility Specialist. The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications.In this role, you will provide critical support to our patient-centered care model, assisting patients with...

  • Family Services Specialist

    3 weeks ago

    Honolulu, Hawaii, United States The Institute for Human Services, Inc. Full time

    The Institute for Human Services, Inc. is seeking a highly motivated Family Services Specialist to join our team.In this role, you will be responsible for providing comprehensive support services to families, including case management, counseling, and advocacy.The ideal candidate will have a strong understanding of family dynamics and relationships, and will...

  • Patient Support Specialist

    1 month ago

    Honolulu, Hawaii, United States Mālama Ola Health Services Full time

    Career OpportunityWe are looking for a highly skilled Healthcare Advocate who can interact with patients and families, provide information and support, and assist in the development and implementation of our care programs.

  • Patient Service Representative

    2 weeks ago

    Honolulu, United States Express Employment Professionals of Hawaii Full time

    Job DescriptionJob DescriptionExpress is seeking (2) Patient Service Reps to work with Hawaii's largest healthcare organization in the Aiea, and Honolulu area! This is a great way for you to gain experience or further your knowledge in the healthcare field.Interested? Give us a call today at 808-792-7015 to set up an immediate interview!Position...

  • Patient Service Coordinator

    3 weeks ago

    Honolulu, Hawaii, United States Express Employment Professionals of Hawaii Full time

    Job OverviewWe are seeking two highly skilled Patient Service Representatives to join our team at Express Employment Professionals of Hawaii.Compensation: $20 per hourSchedule: Monday through Friday, 8:00 am to 4:30 pmLocation: Aiea and Honolulu locationsResponsibilitiesRegister patients accurately and efficientlyVerify insurance information and manage...

  • Nurse Specialist in Patient Safety and Quality

    3 weeks ago

    Honolulu, Hawaii, United States Minimally Invasive Surgery of Hawaii Full time

    Surgical Center Nurse Specialist:Minimally Invasive Surgery of Hawaii seeks a skilled and compassionate Surgical Center Nurse Specialist to oversee infection prevention protocols, maintain compliance with AAAHC regulatory guidelines, and support quality improvement initiatives. The ideal candidate will possess a strong background in infection prevention and...

  • Patient Services Associate

    4 days ago

    Honolulu, Hawaii, United States The Queen's Health Systems, Inc. Full time

    About the Role:In this part-time position, you will join our team as a delivery driver and food service worker at The Queens Medical Center Manamana campus. Your primary responsibilities will include transporting food and supplies, performing meal service duties, and interacting with patients and colleagues.Main Responsibilities:- Transport food and supplies...

  • Patient Menu Coordinator

    2 months ago

    Honolulu, Hawaii, United States Kaiser Permanente Full time

    Job SummaryWe are seeking a skilled Dietitian Support Specialist to join our team at Kaiser Permanente in Honolulu, Hawaii. In this role, you will play a critical part in ensuring patient menu selections are accurate and timely, while providing excellent customer service to patients and staff.Key Responsibilities* Obtain patient menu choices through phone...

  • Resident Service Specialist

    3 months ago

    Honolulu, United States HUNT Full time

    Position is located at Ohana Military Communities in Honlulu, HI. A Brief Overview. The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management Resident, Specialist, Property Management, Customer Service, Service, Community Manager, Retail

  • Patient Support Services Manager

    4 days ago

    Honolulu, Hawaii, United States Fresenius Medical Care Full time

    About the PositionFresenius Medical Care is seeking a Patient Support Services Manager to join our team. In this role, you will oversee the provision of comprehensive patient support services, including psychosocial support, education, and resource navigation.Key ResponsibilitiesDevelop and implement policies and procedures to ensure high-quality patient...

  • Social Services Specialist

    2 days ago

    Honolulu, Hawaii, United States Kaiser Full time

    About the RoleWe are seeking a skilled and compassionate Social Services Specialist to join our team at Kaiser Permanente's Moanalua Medical Center. In this role, you will be responsible for providing social work services to patients and their families, including assessment, care planning, and case coordination.You will work closely with healthcare providers...

  • Cath Lab RN Specialist

    4 weeks ago

    Honolulu, Hawaii, United States Emerald Health Services Full time

    Cath Lab RN Specialist - Travel Healthcare OpportunityEarn up to $120,000 per year as a Cath Lab RN Specialist with Emerald Health Services. In this role, you will work in a dynamic Cath Lab environment, collaborating with an experienced team to deliver high-quality patient care.About the Job:This is an exciting opportunity to leverage your expertise as a...

  • Occupational Therapist

    3 weeks ago

    Honolulu, Hawaii, United States Next Move Healthcare Full time

    Job Title:Occupational Therapist - Patient Recovery SpecialistAbout the Role:We are seeking a highly skilled Occupational Therapist to join our team in Honolulu, HI. As an integral part of our multidisciplinary care team, you will play a vital role in helping patients regain or improve their physical, mental, and social abilities.Key Responsibilities:Develop...