PT- Customer Service Agent

3 months ago

Rochester, United States Sorenson Communications Full time

** PT- Customer Service Agent - Rochester**

Job Category: Cust Sup, Sales& Outreach Supervisor: Shahzad Merchant Requisition Number: PTCUS03529 Showing 1 location Job Details

Description

Summary:

Answer calls placed through videophones or chats through instant message from Sorenson Trainers and customers nationwide. Verify and update information in the database. Complete call description tickets for each call received. Help provide customers with additional training and education on Sorenson products and services. Schedule service appointments between customers and Trainers when applicable. Possess exceptional problem solving abilities and training capabilities. Demonstrate a proven ability to develop these same traits in others. Must possess a professional image in dress and behavior.

Essential Duties and Responsibilities

* Must be knowledgeable about the VRS application, FCC regulations, policies and procedures of Sorenson Communications, and all updates to the VRS software and equipment.

* Must be able to follow department policies and procedures and easily adjust to new and changing policies.

* Promote Sorenson products and services -- help customers bring a TDN (ten-digit number) to Sorenson from another provider, set-up and explain features and install new accounts.

* Must be able to work fast, efficiently and accurately.

* Show an ongoing willingness to accept additional duties as assigned by manager.

Knowledge/Skills/Abilities Required

* Multi-tasking skills required.

* Possess excellent cognitive skills.

* There are two groups within Customer Service for two languages. Depending on the job opening, the following language requirements are:

+ Videophone applicants must be fluent in American Sign Language and written English.

+ Phone or Chat applicants must be fluent in spoken and/or written English. American Sign Language is a plus.

Experience/Education/Certifications

* A minimum of two years experience working in customer service.

* A minimum of two years experience working with Excel & Word Documents.

* Must possess, at a minimum, a High School Diploma with proven

* employment capabilities.

Other General Requirements/Additional Notes

* Sitting for extended periods of time.

* Must be able to sign using ASL for extended periods of time.

* Keyboards routinely used throughout the day.

* Must be willing to work flexible hours, weekend included.

* Positive attitude, team player, good interpersonal communication skills and able to work across company.

Equal Employment Opportunity:

Sorenson Communications is an EOE, Disability/Age Employer.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Manager

    3 months ago

    Rochester, United States Amy Bashi - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    3 months ago

    Rochester, United States Shawn Christensen - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Agent

    5 days ago

    Rochester, New York, United States NESCO Inc Full time

    Join NESCO Inc as a Customer Service Agent and be a vital part of our team. We are seeking a dedicated individual to support our clients effectively. Below are the specifics:Position Details:Compensation: $17 per hourEmployment Duration: 6+ monthsWork Schedule: Monday - Friday, 8:30 am - 5:00 pmKey Responsibilities:Delivering exceptional customer service to...

  • Insurance Agent

    3 months ago

    Rochester, United States STATE UNIVERSITY COLLEGE AT BROCKPORT Full time

    **Insurance Agent / Customer Service Rep** Insurance Agent / Customer Service Rep State Farm Dewey Avenue Insurance Agency Sales and Customer Service Representative Insurance Staff Position Agent Team Member **Desired Qualities Include:** * Bilingual English/Spanish; * Ethical and Honest; * Must have applicable license or must obtain applicable licensing...

  • Customer Service Representative

    2 months ago

    Rochester, United States Van Travis - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, this may be the career for you!ResponsibilitiesEstablish customer relationships and follow up with customers, to provide excellent customer service.Use a customer-focused, needs-based process to...

  • Customer Relations Representative

    3 months ago

    Rochester, United States Amy Bashi - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Relations Representative

    3 months ago

    Rochester, United States Michael Bashore - State Farm Agent Full time

    Job DescriptionJob DescriptionJoin Our Team as an Agent Team Member!Are you outgoing and customer-focused? Do you enjoy interacting with the public? If you answered yes, a career with a State Farm independent contractor agent might be perfect for you! Our agents exclusively market State Farm insurance and financial service products, and we're looking for...

  • Guest Service Agent

    3 weeks ago

    Rochester, United States Courtyard Downtown Rochester, NY Full time

    Job DescriptionJob DescriptionDescription:$250 SIGNING BONUS*. $250 REFERAL BONUS* (*after 60-days).Part-Time. Evenings & Weekends Required.The Courtyard by Marriott - Rochester Downtown, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent.As the first point of contact for our guests, the Front Desk Agent is responsible for...

  • Guest Service Agent

    3 months ago

    Rochester, United States Essex Hotel Management Full time

    Job Type Part-time Description $250 SIGNING BONUS*. $250 REFERAL BONUS* (*after 60-days).Part-Time. Evenings & Weekends Required. The Courtyard by Marriott - Rochester Downtown, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent. As the first point of contact for our guests, the Front Desk Agent is responsible for providing...

  • Customer Relations Representative

    1 week ago

    Rochester, United States Ed Tasker - State Farm Agent Full time $15 - $20

    Job DescriptionJob DescriptionBenefits:Competitive salaryOpportunity for advancementPaid time offROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Ed Tasker - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to...

  • Customer Service Representative

    2 weeks ago

    Rochester, United States Theresakernan Full time

    ROLE DESCRIPTION: Theresa Kernan - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to client relations, and sales-mindedness...

  • Insurance and Financial Services Position

    12 hours ago

    Rochester, United States Sean Davern - State Farm Agent Full time $35,000 - $90,000

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceFlexible scheduleFree food & snacksOpportunity for advancementPaid time offProfit sharingTraining & developmentROLE DESCRIPTION:Our State Farm Insurance Agency is looking for a motivated Account Associate to join our team. The goal of this position will be to expand our offices reach, helping...

  • Intern - State Farm Agent Team Member

    3 months ago

    Rochester, United States Shawn Christensen - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Telemarketer - State Farm Agent Team Member

    3 months ago

    Rochester, United States Amy Bashi - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Receptionist - State Farm Agent Team Member

    3 months ago

    Rochester, United States Amy Bashi - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Receptionist - State Farm Agent Team Member

    3 months ago

    Rochester, United States Van Travis - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceFlexible scheduleHealth insurancePaid time off Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may...

  • Customer Service Representative

    3 months ago

    Rochester, United States Staff My Agency Full time

    Van Travis - State Farm Agency, located in Rochester, NY is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required, we will train the right person with the right skill set. If you...

  • Products Representative

    3 months ago

    Rochester, United States Shawn Christensen - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Products Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • Office Representative

    3 months ago

    Rochester, United States Shawn Christensen - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Rochester, MN is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Shawn Christensen - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...

  • Account Associate

    3 months ago

    Rochester, United States Amy Bashi - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...