Customer Service Specialist

3 weeks ago

Palmdale, United States Child Care Resource Center Full time

** Customer Service Specialist**

**Job Category****:** Case Management **Requisition Number****:** CUSTO003977 Showing 1 location **Job Details**

**Description**

**Work where your work matters. Work at CCRC.**

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing

You could play a key role supporting the **Subsidy Division**

**Annual Salary Range: $16.08 - $18.00**

**Job Specifications**

* Strong interpersonal skills; the ability to honor confidentiality, and work sensitively and supportively with participating families.

* Demonstrated proficiency and experience with Windows-based programs and data entry. Data entry skills (typing 35wpm with a maximum of 5 % error ratio). MS Word and Excel experience preferred.

* Flexibility, maturity of judgment and ability to work collegially.

* Strong organizational skills and the ability to complete projects under tight deadlines, even when there are competing requirements and changes in assignments.

* Ability to work effectively with diverse political and socioeconomic groups both internally and externally.

* Ability to work non-traditional work schedules, which may include evenings.

* Excellent organizational skills, ability to multi-task; knowledge of general office procedures.

* Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public to work as part of a team, and collaborate with colleagues.

* Ability to maintain all assigned workflow and a high level of customer satisfaction in a fast paced working environment.

**Essential Duties And Responsibilities**

Provide customer service and support to parents, providers, and other interested parties including the following responsibilities:

* Operate main telephone switchboard ACD software program for all sites. Answer calls in a professional manner from parents, providers, and other interested parties who may have questions, concerns, or inquiries. Directing calls to the appropriate party(ies) or voicemail box and identifying the ACD wrap up code for all calls. 30%

* Extend a warm greeting to all Agency visitors and verify familys enrollment by checking NOHO system. Announce their arrival to the appropriate department(s). 30%

* Organize, open and sort mail and/or documents received by parents/ providers coming into the CSC. Accurately and efficiently data enter all documents received into the CSC Database log, date stamp all documents and forward to appropriate department(s). 20%

* Speak clearly and courteously and listen attentively to all CCRC customers, via telephone or visitors in the CSC. Be sensitive to surroundings demonstrating appropriate tone of voice and awareness of the presence of other staff and/or visitors. 10%

* Provide parents and providers with requested forms, as appropriate. Provide general clerical support (photocopying, filing, faxing, typing, and mail processing.) 5%

* Frequently explain to parents, providers, and other interested parties, about agency programs, policies and procedure. 5%

**Non-Essential Duties And Responsibilities**

These duties include tasks that are required, but currently comprise of less than 5% of the daily workflow for this job:

* Participate in departmental, agency and professional meetings and workgroups, as assigned.

* Assist various departments in locating documents or information on a time and date of a visitor.

* All other duties that may be required, as part of the essential functions of the job, as assigned.

**At CCRC, passion and meaningful work is rewarded We offer employees:**

* Competitive compensation package

* Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance

* Basic Life Insurance and Long Term Disability paid for by CCRC

* Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting

* Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break

* Opportunities for learning and professional development, including education reimbursement

* Employee Assistance and Wellness Programs

* 501(c) (3) designation-You can apply for Public Service Loan Forgiveness

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

**Click** **to learn more about CCRC**

**Click** **to apply**

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

GED or better.

High School or better.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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