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Store Manager
1 month ago
Our values start with our people, join a team that values you We are the nation’s largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving. Career growth. We develop industry-leading talent because Ross grows when our people grow. Teamwork. We work together to solve the hard problems and find the right solution. Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. Our Corporate headquarters are in Dublin, CA, with 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains, and develops the leadership team to deliver the desired sales and profit results while maintaining a friendly, easy-to-shop environment. Recruits, trains, and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly, and manages expenses through execution of best practices and productivity. ESSENTIAL FUNCTIONS: General Operating Requirements: Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Analyzes Store reports to evaluate controllable expenses and overall Store performance. Addresses any variance to Company standards with an appropriate action plan, partnering with the District Manager as needed. Ensures proper scheduling of Associates to meet business objectives. Accepts special assignments as directed by Leadership. Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed. Organizational Development: Recruits, hires, trains, and develops Assistant Managers, Area Supervisors, and non-exempt Associates. Strives to reduce Store turnover through selection, training, and motivation. Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline, and termination when needed. Ensures compliance with Ross personnel policies and procedures. Manages Associate Relations issues, consulting with the District Manager as needed. Ensures compliance with all State, Local, and Federal regulations. Expense Control: Leads all expenditures to be within budget. Controls payroll hours to plan as the primary controllable expense, adjusting to current business trends. Maintaining a Safe & Secure Environment: Maintains adherence to Company safety policies and ensures the safety of Associates and Customers. Ensures all Associates understand and can execute emergency operating procedures. Customer Service: Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision. Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Represents and supports the Company brand at all times. Manages Store to ensure a clean, neat, easy-to-shop environment. Maintains a high standard of housekeeping with help from contracted maintenance personnel and Ross Associates. Merchandise Processing and In-Store Marketing: Ensures recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up. Ensures merchandise is presented and organized according to Company merchandising guidelines. Urgently manages merchandise processing to the sales floor within the expected Company timeframe. Loss Prevention: Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals. Demonstrates integrity and honesty in all interactions with Associates and Customers. Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention. Responsible for leading the annual inventory process including preparation and execution of inventory guidelines. Monitors mark-out-of-stock policy to ensure proper administration. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Five or more years of Store management experience in a retail environment. Must maintain a high level of Customer service. Must demonstrate the ability to lead, manage, motivate, and communicate positively to Store Associates at all levels. Ability to train, coach, and develop Associates at all levels. Ability to organize and prioritize tasks necessary to accomplish goals. Fluency in English. Must exercise considerable independent judgment and discretion. Ability to work evenings and weekends. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers, and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull, and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies. Ability to perform basic mathematical calculations commonly used in retail environments. SUPERVISORY RESPONSIBILITIES: Direct supervision of Assistant Store Manager, Area Supervisors, and all Retail Associates. DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. #J-18808-Ljbffr
