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Shift Leader

4 months ago

Walnut Creek, United States POKE HOUSE, INC. Full time
The ideal Poke House candidate will:
  • Be a reliable, energetic, and motivated individual
  • Have a cheerful, friendly, and enthusiastic attitude and display a positive approach to all assignments
  • Love to help and serve customers and possess exceptional customer service skills
  • Have the ability to work in a team and maintain positive working relationships with all team members
  • Have the ability to maintain a professional appearance at all times
  • Be able to adapt to a fast-paced work environment with changing customer volume levels
  • Have the ability to speak clearly, listen attentively, and follow instructions
  • Have a complete understanding of all Poke House rules and regulations
A typical day at Poke House:
  • Greet all customers that enter the store. Create a genuine customer experience through a high level of attention and service.
  • Assist in-house customers and complete customer orders efficiently, accurately, and in a timely manner.
  • Assist delivery drivers and complete online/mobile orders efficiently, accurately, and in a timely manner.
  • Complete and manage customer transactions using the POS system. Collect cash or card payments. Issue receipts, refunds, and correct changes as needed.
  • Replenish Poke House products and supplies as needed. Assist in maintaining store visual objectives, housekeeping standards, and service line replenishment.
  • Demonstrate excellent time-management skills with the ability to work independently or as part of a team.
  • Interact with team members at all levels of the company.
  • Maintain up-to-date knowledge on all Poke House menu items and enthusiastically recommend Poke House favorites.
  • Answer customer questions, provide information, and resolve all inquiries.
  • Clean and maintain all working areas (e.g., floors, dining room, service line, POS counter, restroom, kitchen, etc.). Maintain a high level of cleanliness and organization at all times.
  • Adhere to all sanitizing, food safety, and health procedures to limit the spread of germs and foodborne illnesses between team members and/or customers.
  • Uphold the integrity of the food with brand standards, techniques, and adherence to local and state laws.
Core Responsibilities (Team Member/Cashier):
  • Customer service, cashier
  • Food assembly
  • Cleaning, sanitizing
  • Communication & teamwork
  • Upholding current food, safety, and health standards
Core Responsibilities (Shift Leader/Team Trainer):
  • Customer service, cashier
  • Food assembly
  • Cleaning, sanitizing
  • Communication & teamwork
  • Training new hires, retraining
  • Delegating tasks & responsibilities
  • Assigning breaks and lunches
  • Upholding current food, safety, and health standards
  • Basic food preparation
Requirements:
  • At least 18 years of age (Shift Leader/Team Trainer)
  • Be available to work at least 4 days a week
  • Be able to communicate in the primary language(s) of the work location
  • Food safety certification
  • Open and flexible availability (variable hours/days, including nights, weekends, and holidays, as needed)
  • Physical requirements: Long periods of standing, walking, and lifting (up to 25 lbs)
Poke House Perks:
  • Competitive compensation
  • Flexible scheduling
  • Discounted delicious food
  • Full-time and part-time opportunities
  • Medical and dental insurance (full-time only)
  • We promote from within
  • Safe and fun working environment
Job Type: Part-time

Schedule:
  • Day shift
  • Monday to Sunday
  • Weekend availability