Customer Service Representative

2 months ago

Baltimore, United States USALCO Full time

About the job Customer Service Representative

The statements below are intended to describe the general nature and level of work being performed by associates assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities and skills required of associates so classified.

JOB SUMMARY:

This position will provide premiere customer service to USALCO external customers across the United States, ensuring a positive, consistent customer experience with every interaction.

  • Order Management (PO Receipt and acknowledgement / Sales order entry into Ross / Revisions / Monitoring). Ensure orders are processed to meet customer requirements; partner with USALCO plants and Logistics to ensure on-time order fulfillment.
  • Extensive external and internal customer contact through order handling, problem solving and fielding general inquiries.
  • Developed understanding of order-to-cash cycle and revenue recognition requirements
  • Maintain solid customer relationships by handling questions and concerned with speed, accuracy, and consistency
  • Able to function in a team environment, providing back-up and assistance when needed, without being asked
  • This role can be located anywhere within the United States, but may require working across different US time zones
Key Success Factors
  • Ability to understand customer requirements
  • Ability to interact with customers in a friendly and professional manner and to understand customer requirements
  • Effective two-way communication with internal and external customers
  • Proactive handling of customer orders and problem solving
  • Ability to maintain positive attitude
  • Tolerance for ambiguity
  • Understanding of business success drivers
Attributes/Skills
  • Self-starter, able to work independently in a team environment
  • Developed business acumen
  • Excellent interpersonal communication skills: ability to adapt to different communication styles
  • Attention to detail
  • Ability to multi-task with minimal supervision
  • Strong initiative and commitment
  • Knowledge of MS Office

EDUCATION:

College degree strongly preferred but not required

EXPERIENCE:

Minimum of 5-year prior experience within a Chemical manufacturing environment

Intermediate Proficiency in Microsoft Office suite

Preferred:

Continuous Improvement activities such as LEAN; 5S; Six Sigma; etc.

ERP experience such as Ross, FRQ or SAP

ESSENTIAL FUNCTIONS:

Routinely sits 80 to 90% of shift

Be flexible with work hours to meet demands of operation

USALCO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As a general policy, USALCO does not offer employment visa sponsorships upon hire or in the future.

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