Branch Operations Officer

4 weeks ago

Baltimore, United States BankUnited Full time

Financial Specialist Leader (Head Teller) - Downtown Delray

#5853 Delray Beach ,

FL Full Time - Permanent Area of Interest Retail Banking 5853 Who We Are BankUnited

(NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the New York metropolitan area, Dallas and Atlanta. BankUnited has two subsidiaries, Pinnacle Public Finance headquartered in Scottsdale, Arizona and Bridge Funding Group headquartered in Hunt Valley, Maryland. We pride ourselves on our entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision makers. BankUnited is honored to announce that we have been included on the Newsweek and Statista America’s Most Trusted Companies Award List BankUnited has been recognized by Newsweek for two outstanding awards in 2023 as one of

America’s Greatest Workplaces

and as one of

America’s Greatest Workplaces for Job Starters

, which acknowledges our commitment to creating an exceptional workplace. Our Culture At BankUnited, we foster a diverse and inclusive environment where all employees have the opportunity to advance, grow and achieve their goals. Our rally cry is to GO FOR MORE, a call to action to go above and beyond to provide the best customer experience to every client and to GO FOR MORE in your career. Why BankUnited Working for BankUnited offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We are happy to report the average tenure according to LinkedIn insights is 8.3 years. We strive to provide a competitive benefits plan to our employees and are proud to have been nationally ranked #1 as one of the 2023 Healthiest 100 Workplaces in America by Springbuk and awarded HEALTHIEST EMPLOYER by the South Florida Business Journal since 2020. As a company, we believe we are only as successful as our people and are committed to providing training and innovative resources that prepare you to reach your full potential. That's why in addition to tuition reimbursement, we provide our employees with exciting career coaching, courses and training through our own GO FOR MORE Academy and mentoring opportunities through our iCARE (Inclusive Community of Advocacy, Respect and Equality) program. At BankUnited, we strive to provide our employees with a work life balance. Specifically, retail branches operate 5 days a week Monday – Friday, excluding evening and/or weekend hours. For many of our positions, we offer a hybrid work environment, as well as a remote work environment for designated positions. If you thrive in a fast-paced collaborative work environment, Apply Now and start your journey with BankUnited today Job Description **Sign-on bonus of $1,500 to be paid after six months of continuous service** SUMMARY:

Provides leadership to tellers in assigned branch ensuring customers are handled appropriately and their banking needs are identified and met. Assist branch in achieving all referral and service goals by performing the following duties within established policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties and special projects may be assigned.

Maintains direct responsibility for supervising the day-to-day operations of the teller line. Coordinates workflow of tellers. Coordinates operational activities within their authority. Keeps Branch Assistant Leader and Market Leader apprised of all issues. Achieves individual referral goals through cross selling of all credit, non-credit, and fee income and alternative investment goals. Works with tellers to achieve referral goals and track teller performance. The FSL takes the lead role in being the "operational coach" for the teller line. Serves as teller cashing checks and processing deposits; issues and receives negotiable instruments Cross-trains on the products and operational processes associated with the Platform and assists clients with related activities, such as opening accounts, as needed. Centrally maintains reserve and working supplies of negotiable instruments, including, but not limited to: official checks, money orders, and counter checks. Balances out branch to standard cash limit, prepares cash shipments to Federal Reserve intermediary banking institution and reconciles cash general ledger account. Maintains and controls vault cash. Ensures that tellers adhere to all current policies, procedures and regulations including compliance and security. Conducts Teller meetings to discuss branch issues, regulatory updates, and/or to explain procedural changes/practices. Works with Assistant Branch Leader to address operational exceptions and maintain operational soundness of Teller line. Assists tellers with identifying and correcting out-of-balance conditions. Works with Market Leader/Assistant Branch Leader to develop weekly schedules. Participates with Market Leader/Assistant Branch Leader in evaluation of teller performance. Participates in corrective action process. Advises Market Leader/Assistant Branch Leader of discrepancies from standard operating procedures so proper corrective action can be taken. Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.). Adheres to Bank policies and procedures and completes required training. Identifies and reports suspicious activity.

EDUCATION

HS Diplomaor GED required EXPERIENCE Minimum of 3-5 years job experience as a Teller/Senior Teller or demonstrated leadership/supervisory ability in operations area related to Bank or retail operationsrequired **Sign-on bonus of $1,500 to be paid after six months of continuous service**

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