Customer Care Specialist

7 days ago


Trenton, United States Atrium Staffing Full time
About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a well-known and international manufacturing company. They pride themselves on commitment to quality, innovation, and customer satisfaction. They are looking for a Customer Care Specialist to join their team and help them deliver exceptional services to their clients.

Salary/Hourly Rate:

$21/hr

Position Overview:

The Customer Care Specialist will serve as the primary point of contact for our customers, providing outstanding service and support. This Customer Care Specialist role requires a proactive individual with excellent communication skills, a problem-solving mindset, and the ability to handle a variety of customer inquiries and issues efficiently.

Responsibilities of the Customer Care Specialist:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer issues and complaints with a focus on customer satisfaction
  • Process orders, returns, and exchanges accurately and efficiently
  • Maintain detailed and accurate records of customer interactions and transactions
  • Collaborate with internal teams such as Sales, Production, and Shipping to ensure customer needs are met
  • Provide product information and technical support to customers as needed
  • Follow up with customers to ensure their inquiries and issues are resolved
  • Identify and escalate priority issues to appropriate channels
  • Continuously improve customer service processes and contribute to team goals
Qualifications for the Customer Care Specialist:
  • Previous customer service experience, preferably in a manufacturing or technical environment
  • Strong communication skills, both written and verbal
  • Excellent problem-solving abilities and attention to detail
  • Proficient in Microsoft Office Suite and customer service software
  • Ability to multitask, prioritize, and manage time effectively
  • A positive attitude and a strong commitment to providing exceptional customer service
Education Requirements:
  • Bachelor's degree is preferred
Benefits:
  • Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)


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