Project Manager, Customer Experience

4 weeks ago

Deerfield, United States CareerBuilder Full time

** Project Manager, Customer Experience**
**Job Category****:** Ind Contributor-Exempt

**Requisition Number****:** PROJE11041

Showing 1 location

**Job Details**
**Description**
**Major Responsibilities**
* Lead medium to large strategic projects with cross-functional project teams including members from IT, Transportation, Merchandising, Marketing, Pricing, Operations, Finance
* Partner with project sponsors and business leaders to manage execution of project plan throughout entire lifecycle stages of project
* Effectively lead a project team of varying skills in a diverse environment with changing demands
* Create, maintain, and manage to relevant project documents including business case, project charter, scope statement, project plan, communication plan, risk management plan, etc.
* Develop and execute change management plan as required by project across all relevant business areas
* Ensure project team and project deliverables consider the customer experience and needs of Care and Sales organization
* Create and manage program communication and status reporting to support transparency to senior leadership
* Effectively lead and facilitate project meetings with project team, SMEs, and sponsors, across all levels of the organization including senior leaders
* Develop presentation materials to effectively communicate with business leaders and cross-functional work groups
* Lead development of business requirements across project team
* Lead user acceptance testing including test plans, use cases, scripts, execution and issue resolution
* Apply critical thinking and problem-solving skills to drive issue resolution
* Manage competing resources and priorities across project team members
* Understand and demonstrate Essendants Core Values
* Performs other duties as assigned**Skills/Knowledge Required**
* Demonstrated successful results in managing and delivered complex IT and business projects
* Expert in project planning and stakeholder management practices
* Broad experience interfacing and presenting to all levels of the organization and influencing senior leadership
* Experience with influencing project team members in a matrix environment
* Ability to develop constructive and cooperative working relationships with others, and maintain them over time
* Excellent interpersonal, oral, and written communication skills, including the ability to collaborate with all levels of senior management, management and customers
* Working knowledge of program management principles and disciplines using leading methodologies (Agile, Waterfall)
+ Ability to work in a deadline-driven, multi-task environment with multiple stakeholders and agendas
* **Excellent planning, organizational and time management skills**
* Experience leading teams
* Self-directed with minimal guidance
* Expert MS Office (PowerPoint, MS Project, Word), Strong skills in MS Excel
**Education and Experience**
* Minimum 5+ years experience managing medium to large complex business and IT projects in a large enterprise environment
* Bachelors degree in business administration or related discipline preferred
* PgMP or PMP Certification preferred
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
**Required**
PMP-Project Mgmt Prof
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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