Client Services Consultant II

2 weeks ago


Bridgewater, United States MetLife Full time

Role Value Proposition

The Client Service Consultant II (CSCII) has overall accountability for the day-to-day administrative service support of multiple National Account clients (5000+ lives). The CSC II is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Key Responsibilities

Overall accountability for the day-to-day administration of multiple or complex clients, including:

Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams

Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction

Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.

Serves as a key resource and may serve as a subject matter expert to Customer Unit and National accounts.

Partners with Proposal Unit to research and respond to RFP questionnaires

Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance

Comprehends competitors’ products, industry trends and legal developments impacting business

Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems

Essential Business Experience and Technical Skills

Required:

5+ years of account management experience

Excellent organizational, interpersonal, and communication skills, both written and verbal

Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible

General understanding of U.S. economy and employee benefits industry

Proficient with Microsoft Office software

Self-motivated to learn more about the business and is proactive in personal development

Preferred:

5+ years of experience in the insurance space

Knowledge of Group Benefits core products including Life, Disability, and/or Dental

Ability to balance client expectations with MetLife capabilities

Project management skills including problem solving, attention to detail, analytical thinking and decisiveness

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace. #J-18808-Ljbffr



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