Service Director

4 weeks ago

Dallas, United States Snell Motor Company Full time
Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973.

The purpose of the Service Director is to ensure an extraordinary client experience while creating internal and external client advocates. The Service Director will oversee all aspects of the service operation, including customer service, technician performance, facility maintenance, and financial performance.

The Service Director plays a pivotal role in ensuring that our dealership's service department operates smoothly and efficiently while upholding the Jaguar Land Rover brand reputation for excellence.

Requirements

Responsibilities:

Leadership and Team Management:
•Provide strong leadership to the service team, including service advisors, technicians, and support staff.
•Foster a positive and collaborative work environment that encourages teamwork, accountability, and continuous improvement.
•Set clear performance expectations and provide coaching, feedback, and training as needed to ensure the team meets or exceeds targets.

Customer Experience:
•Ensure that every customer receives outstanding service by maintaining high standards of professionalism, courtesy, and efficiency.
•Address any customer concerns or complaints promptly and effectively, striving to exceed their expectations and maintain their loyalty to the Jaguar Land Rover Dallas dealership.

Operational Excellence:
•Develop and implement efficient service processes and procedures to maximize productivity and minimize wait times for customers.
•Monitor key performance indicators (KPIs) such as service efficiency, customer satisfaction, and profitability, and take corrective action as needed to achieve targets.
•Maintain accurate records and documentation related to service operations, including service histories, warranty claims, and maintenance schedules.

Facility and Equipment Management:
•Ensure that the service facility is clean, organized, and well-maintained to provide a safe and professional working environment.
•Oversee the maintenance and repair of service equipment and tools, ensuring that they are properly calibrated and functioning correctly.

Financial Management:
•Develop and manage the service department budget, including revenue projections, expense control, and cost management.
•Identify opportunities to increase service department revenue through upselling of maintenance services, accessories, and other value-added products.
•Analyze financial reports and performance metrics to identify trends and opportunities for improvement.

Compliance and Quality Assurance:
•Ensure compliance with all relevant laws, regulations, and manufacturer guidelines related to service operations, including warranty claims and recalls.
•Implement quality assurance processes to maintain the highest standards of workmanship and service quality, including regular inspections and audits.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
•Bachelor's degree in Business Administration, Automotive Management, or related field preferred.
•Previous experience in a leadership role within the automotive service industry, preferably in a luxury dealership environment.
•Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
•Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, employees, and senior management.
•Solid understanding of automotive service operations, including service processes, technician workflows, and customer service best practices.
•Proven track record of achieving financial targets and driving business growth through effective service management.
•Proficiency in Microsoft Office suite and dealership management software.
•Valid driver's license and clean driving record.

Benefits
•Sign-On Bonus Opportunities
•401(k)
•401(k) matching
•Dental insurance
•Health insurance
•Health savings account
•Life insurance
•Paid holidays & paid time off
•Vision insurance
•Earn vacation hours after 90 days
•Aggressive Employee Referral Program

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