Conference Service Manager

4 weeks ago

New York, United States Kimpton Hotels & Restaurants Full time
Job Snapshot

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Responsible for the success of all groups, serving as the liaison between the hotel operating departments and the client. You'll strive to achieve a balance between service and profitability. Through efficient management of conference requirements, your goal is to gain the hotel's fair share for revenue through room sales, food, beverage, room rental, and auxiliary services such as; audio-visual provisions, storage and labor fees, and other applicable fees.

Effectively communicate and coordinate all facets of group event planning, to include menu selling and all other aspects of conference planning. Furthermore, you'll ensure that the experience of the client is not merely satisfactory, but exceeds their expectations and those of attendees. This position will also be in charge of weddings and social sales to include reunions, mitzvahs, and other social events.

Some of your responsibilities include:

  • Coordinate meetings, conferences, exhibit shows, or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments. Provide the appropriate memos, Banquet Event Orders (BEOs), Group Profiles, and other communications as necessary.
  • Develop and further hotel business through direct sales, telemarketing, direct mail, and conducting site tours of the hotel.
  • Coordinate menu arrangements for conference clients that serve both hotel and client needs.
  • In collaboration with the Group Coordinator, you'll obtain conference rooming lists, monitor cut-off dates, improve revenue potential by assessing/monitoring group room pickup, room rental fees, electrical charges, telephone charges, box delivery/storage fees, and service fees in accordance with the sales contract.
  • Assist conference clients with off-premise (hotel) details as they may affect the hotel service delivery while informing all supporting hotel departments and maintaining the integrity of the physical plant. All arrangements are to be assessed the appropriate charges to ensure the hotel receives a fair share of revenue in relation to the expenditure of time and labor.
  • Utilize the office file system, trace system, and general office systems while following the current policies and procedures.
  • Schedule appropriate interdepartmental meetings for the operational aspects of coordinating conference requirements, which may include pre-planning meetings or a pre-conference meeting for operational departments.
  • Prepare detailed Conference Profiles for conferences that are comprehensive and issued in a timely manner. To include menus, meeting setups, client profiles, reservation pick-up statistics, and other pertinent information as outlined in the current departmental guidelines.
  • Prepare a comprehensive Post Conference Report on each conference that includes: actual conference statistics versus projected, a profile of the attendees, analysis of future potential, general observations, and comments. Other important information may include a number of comps, VIPs, relocated attendees due to a sell to capacity, etc.
  • Respond to social inquiries, type contracts, submit invoices, BEOs, reports, correspondence as needed.
  • Participate in the department forecasting procedure, compiling accurate and timely reports.
What You Bring
  • Bachelor's degree is preferred.
  • 3 to 5 years of hotel experience.
  • Deep understanding of food and beverage etiquette, guest relations, and service standards.
  • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
  • Knowledge of CRM platform and Microsoft Office Suite.
  • Flexible schedule to accommodate client needs, due to the cyclical nature of the hospitality industry, Sales Service Managers may be required to work varying schedules to reflect business needs.
  • Experience in Sales or Conference Management.
  • Basic mathematical skills to complete reports, able to work under time constraints, as well as phenomenal people skills to communicate effectively with clients and other employees.


Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.

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