AM Front Desk Agent

4 months ago

Dallas, United States Westin Dallas Downtown Full time

Overview:

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Responsibilities:
  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
Qualifications:
  • High school diploma or equivalent required, and college degree preferred.
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed. ?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

  • Front Desk Agent

    7 months ago

    Dallas, United States Omni Hotels Full time

    S are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, provi Front Desk, Agent, Omni, Hotel

  • Front Desk Agent

    1 week ago

    Dallas, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Sheraton Suites Dallas Market Cente [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...

  • Front Desk Agent

    6 months ago

    Dallas, United States Crescent Hotels & Resorts Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We und Front Desk, Agent, Processing, Hotel

  • Front Desk Agent

    6 months ago

    Dallas, United States Omni Hotels Full time

    Location: Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of...

  • Front Desk Agent

    2 months ago

    Dallas, United States Hilton Hotels & Resorts Full time

    As a Front Desk Agent (Overnight) you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding gue Front Desk, Agent, Hospitality, Hotel, Team Member

  • Front Desk Agent

    3 weeks ago

    Dallas, United States Hilton Hotels & Resorts Full time

    As a Front Desk Agent you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service a Front Desk, Agent, Hospitality, Hotel, Team Member

  • Front Desk Agent

    2 months ago

    Dallas, United States Hilton Hotels & Resorts Full time

    As a Front Desk Agent you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service a Front Desk, Agent, Part-Time, Hospitality, Hotel, Team Member

  • Front Desk Agent

    6 months ago

    Dallas, United States Crescent Services Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Front Desk Agent

    1 month ago

    Dallas, United States Crescent Hotels and Resorts Full time

    **Description** At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your...

  • Front Desk Agent

    2 months ago

    Dallas, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Embassy Suites Love Field [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Agent

    6 months ago

    Dallas, United States The Beeman Hotel Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    3 months ago

    Dallas, United States AccorHotel Full time

    Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job...

  • Front Desk Agent

    5 months ago

    Dallas, United States Canvas Dallas Hotel Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    3 months ago

    Dallas, United States Doubletree Dallas Campbell Center Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    6 months ago

    Dallas, United States Statler, A Curio Collection Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Supervisor

    3 days ago

    Dallas, United States HALL Arts Hotel Dallas Full time

    JOB OVERVIEW : Supervise the daily operations of the Front Office staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS : 1. Interview, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate. 2. Respond to guest's...

  • Front Desk Agent

    4 months ago

    Dallas, United States AccorHotel Full time

    Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job...

  • Front Desk Agent

    2 months ago

    Dallas, United States Hilton Lincoln Centre Dallas Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Representative

    3 weeks ago

    Dallas, United States Chats Cloud Cover Full time

    Job Title: Front Desk Representative Location: Dallas, TX Department: Office Reports To: Office Manager / Front Desk Supervisor Job Type: Full-Time Job Summary: We are looking for a friendly, organized, and customer-oriented Front Desk Representative to join our team. The successful candidate will be the first point of contact for our clients and visitors,...

  • Front Desk Representative

    3 weeks ago

    Dallas, United States Inkspirenize Full time

    Job Title: Front Desk Representative Job Location: Dallas, TX Department: Customer Service / Administrative Support Job Summary: We are seeking a friendly, professional, and organized Front Desk Representative to join our team. The ideal candidate will be the first point of contact for visitors, clients, and customers, providing exceptional service while...