Customer Reliability Engineer
2 weeks ago
Location:
North America, USA, Burnsville
Ref:
JOHNCRANENA02051
Division:
John Crane
Job Function:
After Sales Service Repair
Job Description
The Customer Reliability Engineer works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement. The engineer makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. Also, this person may lead one or more customer reliability personnel at a customer facility.
Duties & Responsibilities
Reviews customer applications proactively and makes specific recommendations for MTBR improvement with over site from the account manager and/or the regional engineer. Analyzes and evaluates specific customer applications. Provides recommendations for improvement to the account manager and/or regional engineer via the John Crane Application Data Information Sheet for approval. Directs the installation and commissioning of mechanical seals and their auxiliary support systems. Observes, collects, and evaluates customer data while working with the account manager and/or regional engineer. Then reports seal program's results utilizing John Crane's current reliability management software, e.g. ServiceMax. Maintains John Crane's equipment survey. Communicates orally and in writing with customers, company personnel, and vendors while providing counseling, recommendations, and technical assistance. May include making technical presentations to customers or management with over site from the account manager or the regional engineer. Provides customer training for maintenance and operations personnel as required. Assists customer with the Management of Change process. Collects new equipment data sheets from customer's project engineers for review by the account manager and/or regional engineer.
The Individual
•Minimum 5 years' experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge. •Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent •Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent. •Strong knowledge of personal computers, MS Office, and machining practices. CNC Programming a plus. •Moderate level of understanding of the financial aspects of a manufacturing operation. •Capable of handling multiple priorities simultaneously in a high-stress environment. •Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills. •Effective written and verbal business communications •Ability to complete tasks in a timely and efficient manner and the ability to work flexible hours including weekends as needed to meet business demands. •Experience working in a diverse environment with a global company is a plus.
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