Customer Reliability Engineer

2 weeks ago


Burnsville, United States Smiths Group plc Full time
Customer Reliability Engineer

Location:
North America, USA, Burnsville

Ref:
JOHNCRANENA02051

Division:
John Crane

Job Function:
After Sales Service Repair

Job Description
The Customer Reliability Engineer works on-site at a customer facility, participating in activities with the customer to comply with the partnership agreement. The engineer makes independent seal and equipment evaluations, selections and recommends with oversight from the account manager and/or regional engineer. Also, this person may lead one or more customer reliability personnel at a customer facility.

Duties & Responsibilities
Reviews customer applications proactively and makes specific recommendations for MTBR improvement with over site from the account manager and/or the regional engineer. Analyzes and evaluates specific customer applications. Provides recommendations for improvement to the account manager and/or regional engineer via the John Crane Application Data Information Sheet for approval. Directs the installation and commissioning of mechanical seals and their auxiliary support systems. Observes, collects, and evaluates customer data while working with the account manager and/or regional engineer. Then reports seal program's results utilizing John Crane's current reliability management software, e.g. ServiceMax. Maintains John Crane's equipment survey. Communicates orally and in writing with customers, company personnel, and vendors while providing counseling, recommendations, and technical assistance. May include making technical presentations to customers or management with over site from the account manager or the regional engineer. Provides customer training for maintenance and operations personnel as required. Assists customer with the Management of Change process. Collects new equipment data sheets from customer's project engineers for review by the account manager and/or regional engineer.

The Individual
•Minimum 5 years' experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge. •Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent •Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent. •Strong knowledge of personal computers, MS Office, and machining practices. CNC Programming a plus. •Moderate level of understanding of the financial aspects of a manufacturing operation. •Capable of handling multiple priorities simultaneously in a high-stress environment. •Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills. •Effective written and verbal business communications •Ability to complete tasks in a timely and efficient manner and the ability to work flexible hours including weekends as needed to meet business demands. •Experience working in a diverse environment with a global company is a plus.

  • Burnsville, United States Xcel Energy Full time

    This role will include travel up to 10% of time within NSP region to support other generating plants. Applies extensive technical expertise and has full knowledge of other related disciplines. Performs as a staff advisor and consultant in a technical Reliability Engineer, Mechanical, Staff, Mechanical Engineer, Liability, Technical Support, Technology


  • Burnsville, Minnesota, United States Actalent Full time

    Job Title: Hardware Test EngineerJob Overview:We cater to both internal and external clients, including our manufacturing and service divisions, as well as international customers. Our Avionics team is at the forefront of developing aviation electronics and information management solutions for both commercial and military sectors globally. This role is...


  • Burnsville, Minnesota, United States Bolton & Menk, Inc Full time

    Job OpportunityBolton & Menk, Inc. is a leading provider of community infrastructure solutions. We are seeking a highly skilled Senior Engineering Technician to join our team in our Burnsville, MN office.About the RoleWe are looking for a talented individual who will help us deliver exceptional engineering services to our municipal clients. As a Senior...


  • Burnsville, United States Altec Industries , Inc. Full time

    1 - Responsibilities  Hiring for Spring/Summer 2025 SemestersEducation:Must be enrolled full-time at an accredited 4-year college or university as an undergraduate with a minimum GPA of 2.5.Preferred majors include:1) Industrial Engineering2) Mechanical Engineering3) Mechatronics EngineeringKnowledge/Skills:Candidates must have drive, initiative, and a...


  • Burnsville, United States Metro Sales Inc. Full time $21 - $23

    Job DescriptionJob DescriptionAs a Network Solutions Engineer, you will be the technical expert responsible for planning, configuring, and troubleshooting network hardware and software. The ideal candidate is a problem solver with strong communication skills, able to work in a dynamic environment to deliver high-quality, innovative solutions.Key...


  • Burnsville, Minnesota, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring a positive experience for our customers.Key ResponsibilitiesCustomer Service: Respond to...

  • Sales Engineer

    3 weeks ago


    Burnsville, United States OTC Industrial Technologies Full time

    Position: Sales EngineerLocation: Burnsville, MNPSI Engineering is an industrial equipment distributor for pumps, filters, mechanical seals and valves. Our industry knowledge, product offering, service and repair capabilities, along with our skid manufacturing allows us to tackle any job big or small. Our service center offers repairs in your facility or in...

  • Sales Engineer

    1 month ago


    Burnsville, Minnesota, United States Ohio Transmission Corporation Full time

    Position: Sales EngineerLocation: Burnsville, MNJob Id: 4084# of Openings: 1Position: Sales EngineerLocation: Burnsville, MNPSI Engineering is an industrial equipment distributor for pumps, filters, mechanical seals and valves. Our industry knowledge, product offering, service and repair capabilities, along with our skid manufacturing allows us to tackle...

  • Sales Engineer

    1 month ago


    Burnsville, United States Ohio Transmission Corporation Full time

    Position: Sales Engineer Location: Burnsville, MN ...

  • Software Engineer

    1 month ago


    Burnsville, United States HCLTech Full time

    The Analysis and Test group is comprised of several analysts, subject matter experts, test engineers, and test technicians that support the various test areas on the Burnsville campus. Some of these labs include an environmental test lab, an EMI/EMC lab, and wind tunnel testing labs. These labs support research and development and the qualification of all...

  • Software Engineer

    1 month ago


    Burnsville, United States HCLTech Full time

    The Analysis and Test group is comprised of several analysts, subject matter experts, test engineers, and test technicians that support the various test areas on the Burnsville campus. Some of these labs include an environmental test lab, an EMI/EMC lab, and wind tunnel testing labs. These labs support research and development and the qualification of all...

  • Compliance Engineer

    2 months ago


    Burnsville, United States Trystar Inc Full time

    Job DescriptionJob DescriptionJob Title: Compliance EngineerJob DescriptionTrystar is at the forefront of advancing power solutions, charged, and driven by a committed, dynamic team, tackling complex challenges, and creating innovative solutions. At Trystar, safety and integrity aren’t just buzzwords, they are the north star guiding us as we aspire to wow...

  • Structural Engineer

    1 month ago


    Burnsville, United States Actalent Full time

    Job Title: Mid Structural Engineer Job Description Utilize BIM and Revit Structural for communicating 3-D design to our project teams, owners, and construction professionals. Perform structural engineering for clients in industrial facilities, power plants, and food & beverage projects such as grain, dairy, and processing facilities. Projects include federal...


  • Burnsville, United States Trystar Inc Full time

    Job DescriptionJob DescriptionJob Title: Product Application EngineerTrystar is at the forefront of advancing power solutions, charged and driven by a committed, dynamic team, tackling complex challenges, and creating innovative solutions. Safety and integrity aren’t just buzzwords. They are the north star guiding us as we aspire to wow our customers every...

  • Structural Engineer

    3 weeks ago


    Burnsville, United States Actalent Full time

    Job Title: Mid Structural Engineer Job Description Utilize BIM and Revit Structural for communicating 3-D design to our project teams, owners, and construction professionals. Perform structural engineering for clients in industrial facilities, power plants, and food & beverage projects such as grain, dairy, and processing facilities. Projects include federal...


  • Burnsville, United States Leonardo DRS Full time

    Job ID:109890 The Leonardo DRS Naval Electronics business provides leading naval computing infrastructure, network and data distribution and middleware enterprise services, as well as world-class manufacturing and support capabilities. Job SummaryBased in our Naval Electronics' Engineering Center of Excellence located in Burnsville, MN, this position will...


  • Burnsville, United States Leonardo DRS Full time

    Job ID:109890 The Leonardo DRS Naval Electronics business provides leading naval computing infrastructure, network and data distribution and middleware enterprise services, as well as world-class manufacturing and support capabilities. Job Summary Based in our Naval Electronics' Engineering Center of Excellence located in Burnsville, MN, this position will...


  • Burnsville, United States Leonardo DRS Full time

    Job ID: 109890 The Leonardo DRS Naval Electronics business provides leading naval computing infrastructure, network and data distribution and middleware enterprise services, as well as world-class manufacturing and support capabilities. Job Summary Based in our Naval Electronics' Engineering Center of Excellence located in Burnsville, MN, this position...


  • Burnsville, United States Bosch Group Full time

    Job DescriptionJob DescriptionCompany DescriptionThe Communications Systems Division of Bosch Security Systems is headquartered in Burnsville, Minnesota. Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing.  With our premium brands: Bosch, Dynacord, Electro-Voice, RTS and Telex, we provide solutions...


  • Burnsville, Minnesota, United States Bosch Group Full time

    Job OverviewCompany Overview:The Bosch Group is a leader in technology and services, with a strong focus on innovation and quality. Our Communications Systems Division specializes in delivering top-tier audio solutions across various sectors, including government, healthcare, and broadcasting.Position Summary:The Senior Development Engineer for Loudspeaker...