Restaurant Host/Hostess

Columbia Country Club

Host/Hostess

Position Title: Host/Hostess Department: Food & Beverage

Reports To: Restaurant Manager

Columbia Country Club:

Columbia Country Club was founded in 1898, it is a private member owned club which is situated in Chevy Chase, Maryland. The Club's 1,600 family members enjoy golf, indoor and outdoor tennis, fitness and aquatic facilities, bowling, and paddle tennis courts.

Position Summary:

The Host/Hostess reports to and is under the direction of the Restaurant Manager. The person in this position will be responsible for proper set-up of dining rooms, service, and breakdown of dining rooms. They provide great hospitality throughout service to include greeting members with a smile, working efficiently and assuring that the tasks that they are assigned are executed to the best of his / her ability.

Essential Duties and Responsibilities

• Complies with the club's policies and procedures as established in the employee handbook and uniform handbook.
• Performs related dining room set up tasks
• Cleans all assigned work areas.
• Assists in closing functions by performing various tasks such as removing linen, busing glasses, dishes, silverware, etc. and re-setting the room.
• Attends staff meetings including pre-service sessions.
• Welcome guests in a warm and friendly manner.
• Ascertains their dining needs.
• Consistently follows all sanitation-related requirements, including those related to personal hygiene.
• Do their best to greet by name all members and their guests, always by smiling and making eye contact.
• Possesses a professional behavior and appearance at all times.
• Held responsible for working all major club events to include Mother's Day, Easter, Club Fireworks Event, Thanksgiving, and Christmas.
• Seats guests and manage the seating chart.
• Monitors restaurant activity to determine seating and dining flow.
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Performs opening and closing duties, as needed.
• Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
• Thank members and guests as they leave the club.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Furthermore, he / she should possess the following personal and professional characteristics:

• Teamwork
• Energy Level
• Thoroughness
• Professionalism
• Able to multi-task and comprehend multiple orders at any given time
• Must have good communication skills including understanding and speaking English
• Held responsible for working all major club events to include Mother's Day, Easter, Club Fireworks Event, Thanksgiving and Christmas.
• Able to meet the physical demands and responsibilities of the position. He / she will, while regularly performing the essential functions of the job, be standing, sitting and lifting / moving items or objects over 25 pounds and sometimes lift / move items up to 50 pounds.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

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