Remote Unified Communications Support Engineer

3 weeks ago


New York, United States Insight Global Full time

Job Summary:

The Unified Communication Support Engineer will be responsible for identifying and resolving complex telephone, video and other associated technology issues. The ideal candidate will have 5 years of experience performing break/fix, moves, adds, and changes for telephone equipment, 5 years of experience supporting Cisco Call Manager, and 5 years of experience supporting Webex Solutions. Additionally, the candidate should be experienced using an automated ticketing system. This position is fully remote in the United States and a direct hire opportunity.

Responsibilities:

Provide technical support to clients remotely to 600+ Customers.

Diagnose and troubleshoot audio issues, call routing issues, and contact center flows

Troubleshooting Webex Issues, Cisco Call Manager with high volume customers

Properly escalate unresolved issues to appropriate internal teams

5 years of experience performing break/fix, moves, adds, and changes for Unified Communications equipment.

5 years of experience supporting Cisco Call Manager

2 years of experience using an automated ticketing system.

Strong experience in IPT/VOIP

Webex Contact Center

Experience at an MSP or supporting high volume customer



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