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Divisional Service Center Manager

4 months ago

Carson, United States Salvation Army Full time
Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Divisional Service Center Manager provides leadership and supervision for the Service Centers in Southern California Division. The Divisional Service Center Manager will oversee operation of services, training of staff, and supervision of case management for Pathway of Hope initiative.

Pay Range

$64,480/yr. - $85,000/yr.

Essential Functions

  • Oversee direct operations of multiple Service Extension sites.
  • Oversee services and programs performed by all Service Center Offices to all Service Center Offices.
  • Assess and expand to add new service centers to other areas of the division.
  • Monitor and maintain database records in keeping with Salvation Army and HIPPA standards, including computer and written files.
  • Attend Salvation Army meetings/trainings/conferences and participate in inter-agency and community provider meetings as directed or appointed by supervisor.
  • Represent the Salvation Army in community meetings and events. Build partnerships, collaborations and networks with other local agency providers to enhance services.
  • Manage government sponsored social services programs and grants (i.e., USDA, FEMA)
  • Ensure timely statistical reports and maintain accurate documentation/data records for The Salvation Army and cooperative agencies, in keeping with any agreements made. Examples: Emergency Food and Shelter Program (EFSP), Food Bank
  • Assist with recruiting volunteers, adhering to TSA's volunteer policies and procedures guideline.
  • Cooperate with other Salvation Army employees and Advisory Board/Council committees in formulating plans for future services needed in this area.
  • Assist with the preparation of and assume responsibility for implementation and control of the budget.
  • Plan and execute fundraising opportunities and maintain necessary documents and files pertaining to grants, donations and GIK contributions. (i.e., Red Kettle Campaign)
  • Follow mandated reporting procedures, as required by local law enforcement and/or protective agencies as well as the Salvation Army's internal reporting processes and adhere to The Salvation Army's National Social Services Standards
  • Assist centers with networking, planning and preparations for seasonal assistance such as Back-to-School, Thanksgiving and Christmas assistance.
  • Perform other assignments/duties as directed.
Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications
  • B.A. in Social Work or Sociology preferred.
  • At least 2-3 years of management experience in a related field.
  • Valid CA license, able to pass MVR report and safety classes.
  • Meet all health and safety regulations as defined by the Health Department as well as The Salvation Army.
  • Must be in good physical health and mental health, capable of meeting the demand of the position.
  • Willingness to submit to ABSO (criminal background check), child safety and Protect the Mission guidelines.
  • Working knowledge of Microsoft Office (Outlook, PowerPoint, Excel)
Skills, Knowledge & Abilities
  • Leadership and delegation skills
  • Administrative skills in computers, record keeping, and organization.
  • Supervisory skills and experience
  • Excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Experience working with volunteers.
  • Ability to recognize and maintain confidentiality of information as appropriate.
  • Desire and ability to interact with persons of all ages, ethnicities, and diversity.
  • Ability to support the mission statement of The Salvation Army
  • Ability to build and maintain effective and professional working relationships with leadership, coworkers, clients, and community.
  • Ability to analyze problems and reach acceptable and workable solutions.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)