Branch Manager

**Branch Manager** at Doma

Orem UT

**Build the solution that transforms the real estate industry** Doma and its family of brands - States Title, North American Title Company (NATC) and North American Title Insurance Company (NATIC) - offer solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly more simple and efficient, reducing cost and increasing customer satisfaction. **Our Values** * Customer Obsessed

We always put our customers first. * Solution Driven

We solve problems that other people are afraid to. * People leaders

We grow all of our people into leaders. * One Team

We believe inclusion and teamwork produce the best results. * Direct with Respect

We communicate with honesty and respect to our colleagues, customers, and partners. **Responsibilities:** * Maintain confidentiality regarding personnel matters, transactions and corporate intelligence and intellectual property * Assist with company change management protocols to support the company vision and goals * Maintain staffing schedules to provide adequate coverage at all times and communicate staffing needs to their supervisor * Monitor and manage associate attendance for company required training and development * Responsible for supervising direct reports and for personnel compliance with payroll policy administration and company policies and procedures * Coach and develop associates regarding service expectations including requirements under policies and procedures, products, software applications, systems and banking transactions. * Encourage collaboration between the branch staff and sales team to meet company values * Collaborate with other managers who provide support services to provide optimal customer experience * Collaborate/participate with the sales team/Sales Division * Collaborate with Compliance, Audit and Escrow File Review team * Evaluate employee performance and plan for compensation actions in accordance with that performance review per company guidelines; Provide developmental opportunities through identification of internal and external training opportunities * Facilitate regular employee meetings to discuss company and individual goals, disseminate company information, discuss operational issues, etc. * Delegate work according to employee's abilities and skills * Participate in investigations, personnel meetings, counseling meetings, performance evaluation meetings, as necessary * Participate and collaborate with managing directors to support recruiting efforts and selection tools/processes to build organizational talent * Responsible for successful onboarding of associates * Act as liaison between associates and Corporate Human Resources * Responsible for generating or updating personnel information to Corporate Human Resources for all associates * Responsible for Office Services, including maintaining office equipment; purchasing office supplies. * Responsible for Monthly Aged Trial Balance; Reviews reporting and follows up with the teams to ensure Held Funds and outstanding checks are processed timely * Responsible for handling of incoming customer service complaints and process in accordance with company guidelines * Optional: Function as Escrow Officer **Experience/Requirements:** * Five years responsible Escrow Closer experience and broad title knowledge * Demonstrated supervisory skills * Professional communication skills * Capable of processing standard sale and loan only escrows without assistance * Ability to attract and maintain acceptable base of customers * Ability to prioritize, handling multiple tasks and meeting deadlines * Ability to resolve escrow problems * Computer proficiency, general administrative skills and clerical skills **We want the work you do here to be the best work of your life.** We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission. We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent. * Our passionate, capable team will always be our #1 benefit + We are proud of the team we have built so far, and we are excited about the team we have yet to add + Learn something new every day + Get more done than you would anywhere else * Competitive salaries * Top-of-the-line computer equipment * Multiple Medical, Dental, and Vision Benefits options to allow you to customize to your and your Familys needs * Paid Time Off * Health & Dependent Care Flexible Spending Accounts (FSA) * Short Term & Long Term Disability * Commuter Flexible Spending Account (i.e. Transit or Parking) * Supplemental Life and AD&D Insurance * Auto & Home Insurance Group Life Insurance * Pet Insurance **We believe in Equal Opportunity** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Location (City) *

**Voluntary Self-Identification** For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Domas Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Gender

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Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Veteran Status

Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 **Voluntary Self-Identification of Disability** We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or

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