Customer Specialist

2 weeks ago

Gilbert, United States Trane Technologies Full time

AtTrane TechnologiesTM and through our businesses includingTrane®andThermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What's in it for you:

Join us and make a lasting impact on customer satisfaction and our overall success

As a Customer Specialist you will step into the role of a trusted advisor for customers, ensuring their needs are met smoothly and efficiently. Your expertise will be instrumental in resolving any issues or concerns related to parts or equipment, guaranteeing timely delivery of high-quality solutions. With a keen eye for detail, your responsibilities will encompass processing customer orders, promptly addressing inquiries, and providing top-notch solutions to maximize customer satisfaction and drive future sales. A successful Account Development Associate has a solid understanding of product offerings, achieves sales goals, and takes responsibility for the order management processes.

Where is the work:

This position has been designated as a Hybrid, requiring onsite work three days per week.

Thrive at work and at home:

  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off, including in support of volunteer and parental leave needs.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.
  • Learn more about our benefits here
What you will do:
  • Proactively engages phone customers, taking the initiative to fully understand their needs and provide prompt and effective solutions.
  • Collaborates with Account Managers to service accounts and drive revenue.
  • Actively seeks out potential sales opportunities for Account Managers and the District, constantly looking for ways to add value for customers.
  • Boosts sales by maintaining current knowledge of all portfolio offerings and demonstrates technical knowledge to provide customer value propositions.
  • Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
  • Find best method to resolve problems and ensure customer satisfaction while adhering to company policies.
  • Makes outbound calls including marketing new products.
  • Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery.
What you will bring:
  • GED or High School Diploma required.
  • Inside sales, retail, or related experience preferred.
  • Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
  • Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.


Compensation:

Base Salary: Starts at $50,000 and up based on experience.

Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges). Our prosperous commission plans grow over time with a successful employee's growing pipeline. Some sales professionals may eventually move to 100% commission.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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