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Consumer Support Representative

2 months ago

Louisville, United States Congo Brands Full time
Our Company:

Congo Brands is at the epicenter of where consumer demand meets product development. Through brand partnerships with lead influencers, we are afforded an inside look at what consumers truly desire. Congo Brands is a health and wellness brand that sells supplements, fitness snacks, hydration drinks, energy drinks, and more through e-commerce and retail partnerships. Congo Brands houses some of the world's most noted brands including Alani Nu, Prime Hydration, and 3D Energy. Congo Brands is on pace to become one of the world's most noted consumer product companies, with revenue growth increasing exponentially year over year. Congo Brand's goal is to be the go-to 'Better for You Brand' for everything from ready-to-drink beverages, snacks, supplements and more.

The Role:

Congo Brands is seeking a Consumer Support Representative to join our team full-time. The Consumer Support Representative reports to the Consumer Support Manager and is responsible for interacting with customers between multi-channel communications, providing appropriate solutions, and ensuring customer satisfaction while improving overall customer experience.

This role is on-site at our Louisville, KY headquarters.

Key Responsibilities:
  • Prioritize multi-channel communications and customer support requests via email, live chat, and text
  • Identify the appropriate responses and solutions to solve customer inquiries in a timely manner that is on-brand and in line with company values
  • Communicate and serve customers with a positive attitude and professionalism
  • Provide customers with product recommendations
  • Moderate website reviews, content, and returns
  • Prepares weekly and monthly CS reports
  • Working closely with other internal departments such as our E-Commerce, Quality Assurance, and Warehouse Teams
  • Operating various internal software; this includes, but is not limited to, shipping and fulfillment software, subscription management, and rewards applications
  • File and track Quality Assurance Claims
  • Perform other related duties as assigned
Key Skills and Experience Preferred:
  • Customer service experience
  • Strong written and verbal communication skills
  • Ability to analyze customer data and has problem-solving skills
  • Self-starter with the ability to work independently
  • Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
  • High School Diploma Required, Bachelors Degree preferred
Benefits:
  • Competitive Salary
  • Health/Vision/Dental Benefits
  • 15 days of PTO + 8 paid holidays
  • 6 weeks paid parental leave
  • 401(k) plan with employer match
  • Monthly cell phone stipend
  • AND SO MUCH MORE


#PRIME

Congo Brands, LLC. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law.