Senior Benefits Programs Specialist
2 weeks ago
The Senior BPS is expected to be able to perform all aspects of the Benefits Programs Specialist's responsibilities in addition to knowing the organization's needs, program changes, and special project needs. They are expected to review complex cases for resolution or identify the level of involvement needed from other supports such as the Fraud Unit, the policy and program specialists, attorneys, IT, the district management team, and/or the training unit.
The Senior BPS is the primary resource for team members to ask questions about eligibility, rules, policies, case research, and business procedures for all programs. Handles escalated calls and callbacks as needed. The Senior BPS is skilled and professional in handling irate customers to resolve problems and/or set them on a path to resolution and satisfaction.
It is necessary for the Senior BPS to analyze cases to determine that the appropriate benefit determination was approved. This requires an extensive understanding of budgets and what is included in the computation process.
The Senior BPS maintains subject matter expertise and business process mastery for all programs administered by the Economic Services Division. Also, the Senior BPS must have an expert understanding of the system and how it processes entries, so to identify discrepancies and technical issues versus training opportunities.
As a front-line coach to the Benefits Programs Specialists (BPS), the Senior BPS understands the fundamentals of Adult Learning Theory. They are clear, calm, and patient in their responses and coaching delivery, recognizing that different people have different learning styles. The Senior BPS is skilled at giving effective constructive feedback, sincere appreciation and regular encouragement to front line staff.
The Senior BPS supports and acts as back-up to the Training Team by delivering in-house trainings, providing subject matter expertise to the BPS and reinforcing content that was delivered in trainings. They participate in business process design sessions, ensure the design of up-and down-stream handoffs are smooth and user-friendly for clients and staff.
The Senior BPS may assign work to team members as requested by the Supervisor. They also support staff productivity by seeking ideas from the team for improving work distribution and making suggestions to Supervisors.
Who May ApplyThis position, Senior Benefits Programs Specialist (Job Requisition #51405), is open to all State employees and external applicants.
If you would like more information about this position, please contactlaurine.pion@vermont.gov.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.
Environmental FactorsDuties are performed in a standard office setting during standard State office times. Some travel may be necessary, for which private transportation must be available when a State Fleet vehicle is unavailable. Stressful interactions with upset or emotional customers, over the phone and in person, will occur. Staff workload may be heavy at varying times. Occasionally, work outside of typical business hours may be expected.
Minimum QualificationsOne or more years as a Benefits Programs Specialist, Benefits Programs Specialist Trainee, VHC Support Services Specialist, or Benefits Program Mentor.
Total CompensationAs a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.-
Certified Nursing Assistant
4 weeks ago
Newport News, Virginia, United States Senior Helpers Full timeSenior Helpers Job DescriptionAs a Certified Nursing Assistant at Senior Helpers, you will play a vital role in providing high-quality care and support to our clients. Your primary responsibilities will include:Key Responsibilities:Assist clients with daily living activities such as bathing, dressing, and meal preparation.Provide companionship and emotional...
-
Senior Quality Assurance Specialist
4 weeks ago
Newport Beach, California, United States Experis Full timeJob Title: Senior Quality Assurance SpecialistExperis is seeking a skilled Senior Quality Assurance Specialist to join their team. As a Senior Quality Assurance Specialist, you will be responsible for ensuring the quality and integrity of data across various systems and environments.Develop and execute test plans and strategies to validate data integrity and...
-
Dental Care Specialist
1 month ago
Newport News, Virginia, United States Smile Programs Mobile Dentists Full timeMake a Difference in the Lives of Underserved ChildrenSmile Programs Mobile Dentists is seeking a skilled Dentist to join our team in providing dental care to underserved children in schools. As a Dental Care Specialist, you will have the opportunity to make a positive impact on the lives of children in need.About the Role:Provide preventative and...
-
Environmental Health Program Supervisor
4 weeks ago
Newport News, Virginia, United States Commonwealth of Virginia Full timeJob SummaryThe Commonwealth of Virginia is seeking a highly skilled Environmental Health Program Supervisor to join our team. As a key member of our public health team, you will be responsible for overseeing the environmental health program, providing guidance and support to staff, and ensuring compliance with regulations and policies.Key...
-
Information Services Specialist Senior
4 weeks ago
Newport News, Virginia, United States City of Newport News Full timeJob SummaryWe are seeking a highly skilled Senior Information Services Specialist to join our team at the City of Newport News. As a key member of our staff, you will be responsible for providing exceptional information services to our community.Key ResponsibilitiesDevelop and implement information services programs to meet the needs of our community.Provide...
-
Nurse Program Specialist
4 weeks ago
Newport News, Virginia, United States Abacus Solution Group Full timeJob SummaryAbacus Solution Group seeks a skilled Nurse Program Specialist to join our team. As a key member of our healthcare team, you will be responsible for providing non-supervisory leadership and serving as a nursing program expert in one or more nursing services/programs district wide.Key ResponsibilitiesDevelops program goals, objectives, policies,...
-
Senior Strategist
1 month ago
Newport, United States DTE Energy Full timeHow do I get started? Update your myDTE employee profile with your personal and professional information. What are the requirements to be considered for a position? No bid restriction – If you are new to the company or to your non-represented role, you may be restricted from bidding. Please check with your leader as you consider whether to...
-
Recreation Program Coordinator
4 weeks ago
Newport News, Virginia, United States City of Newport News Full timeRecreation Program Coordinator - Event SpecialistAre you passionate about creating memorable experiences for the community?We are seeking a skilled Recreation Program Coordinator - Event Specialist to join our team at the City of Newport News. As a key member of our recreation team, you will be responsible for coordinating and implementing special events...
-
Nurse Program Specialist
4 weeks ago
Newport News, Virginia, United States Abacus Solution Group Full timeJob SummaryAs a Nurse Program Specialist with Abacus Solution Group, you will play a critical role in developing and implementing nursing programs that promote health and wellness in our communities. This is an exciting opportunity to leverage your leadership skills and expertise in nursing to make a meaningful impact.Key Responsibilities Develop and...
-
CenterWell -Physician - Newport News
3 days ago
Newport News, United States CenterWell Senior Primary Care Full timeBecome a part of our caring community and help us put health first The Primary Care Physician (PCP) works as a lead in our team-based care environment. We are a value based care provider focused on quality of care for the patients we serve. Our care team consists of Doctors, Advanced Practice professionals, Pharm D, Care Coach Nurses, Medical...
-
Senior Procurement Manager
4 weeks ago
Newport News, Virginia, United States Thomas Jefferson National Accelerator Facility Full timeJob Summary:We are seeking a highly skilled Senior Procurement Manager to oversee the acquisition services in support of the Laboratory. The successful candidate will provide leadership, strategic direction, and operational guidance for the Laboratory's procurement program while ensuring procurement actions are executed in accordance with applicable laws,...
-
Senior Maintenance Specialist
1 month ago
Newport News, Virginia, United States Valkyrie Enterprises Full timeJob Summary:We are seeking a highly skilled Senior Maintenance Specialist to join our team at Valkyrie Enterprises. The successful candidate will be responsible for providing technical support to ships' forces for the assessment, fault isolation, repair, and final adjustment of specific items of Carrier Engineering Maintenance Assistance Team (CEMAT) systems...
-
Strategic Program Analyst
4 weeks ago
Newport, Rhode Island, United States McLaughlin Research Full timeMcLaughlin Research Corporation is seeking a highly skilled Strategic Program Analyst to support the Naval Undersea Warfare Center in Newport, RI.The successful candidate will provide programmatic support to a technical team and senior-level executive, including scheduling and participating in cross-organizational meetings, preparation and formatting of...
-
Senior Trust and Estates Litigation Attorney
4 weeks ago
Newport Beach, California, United States Antonyan Miranda LLP Full timeAt Antonyan Miranda LLP, we are seeking a highly skilled Senior Trust and Estates Litigation Attorney to join our team. As a seasoned professional, you will have a minimum of 5 years of experience in probate and trust litigation. We are looking for an organized, detail-oriented, and team-oriented individual with excellent communication, writing, and...
-
Senior Trust and Estates Litigation Attorney
2 months ago
Newport Beach, United States Antonyan Miranda LLP Full timeAntonyan Miranda, LLP is hiring a Senior Trust and Estates Litigation Attorney to join our growing team. Qualified candidates should have at least 5 years of experience in probate and trust litigation. We are searching for an organized, detail-oriented, team-oriented, self-starter. Must have excellent communication, writing and analytical skills, and be...
-
Transportation Specialist
6 months ago
Newport, United States U.S. Army Part timeThe Transportation Corps provides a full spectrum of transportation capabilities at the tactical, operational, and strategic levels of war, enabling a CONUS-based and forward-deployed Army to rapidly deploy, distribute and maneuver forces, equipment and materiel anytime, anywhere in support of the National Military Strategy. Transportation NCOs assist in the...
-
Medical Care Specialist
4 weeks ago
Newport News, Virginia, United States Abode Care Partners Full timeJob Title: Medical Care SpecialistWe are seeking a compassionate Medical Care Specialist to join our team at Abode Care Partners. As a Medical Care Specialist, you will have the opportunity to provide personalized care to seniors and patients with complex needs in the comfort of their own homes, assisted living facilities, or independent living...
-
Senior Quality Assurance Specialist
4 weeks ago
Newport News, Virginia, United States PTP Full timeWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at PTP. As a key member of our CX solutions team, you will be responsible for designing and delivering high-quality testing solutions that meet our clients' needs.The ideal candidate will have a strong background in software testing, with a minimum of 3 years of experience...
-
Senior Associate Attorney
1 month ago
Newport Beach, California, United States Antonyan Miranda LLP Full timeFamily Law Litigation DivisionAntonyan Miranda LLP is a premier family law litigation and appeals firm in Southern California, specializing in complex and high-asset cases. Our reputation for results is unparalleled, and we continue to grow, making us one of the largest family law firms in California.Job SummaryWe are seeking Senior Associate Attorneys to...
-
Family Practice
3 weeks ago
Newport News, United States CenterWell Senior Primary Care Full timeBecome a part of our caring community and help us put health firstThe Physician serves as a health-care professional and capable of handling a variety of health-related problems. The Physician work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.The...