![Breas Medical AB](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist
3 weeks ago
The technical support specialist is responsible for level 2 technical support for all Breas products to our customers via email, phone and in person. (level 1 should be handled by Customer Service)
Responsibilities
Maintain and develop excellent technical and application knowledge relevant to Breas’ full line of respiratory products
Provide technical and application support to internal and external customers, on Vivo Ventilators, Z1 and Z2 CPAP devices, and connectivity software applications such as EveryWare, Nitelog and other future products/applications
Manage incoming calls and emails regarding product problems and service questions.
Appropriately escalate issues to appropriate departments (technical, service, clinical) Work cross functionally with Global and Local Service departments, Engineering and Product Management.
Keep detailed and organized record of customer interaction in Jira or other Issue Management Software
Support Sales Team by answering technical support questions
Handle and coordinate Complaint, RMA/Repair and Preventative Maintenance tickets
Enter Repair and Service orders in JDE.
Multitask all of the above throughout varying days and weeks for expeditious response times
Complete projects, attend meetings, and collaborate as necessary
A Bachelor’s Degree is preferred but not required. In addition, the technical support specialist should possess the following skills:
3-5 years experience as a technical support or technical customer service person for a technical products or med-tech company.
Experience with complaint handling and document management systems
Experience in MRP systems such as JD Edwards.
Experience working with CRM tools.
Excellent communication skills, both written and verbal
The ability to work in a fast-paced environment
Ability to prioritize and address issues
Self-motivated, diligent, highly organized, and team oriented
Strong analytic aptitude and problem-solving skills
Experience in working with multiple facets of an organization (Service, Engineering, Operations)
The ability to maintain calm under pressure. Ability to defuse an “angry/frustrated” customer and disengage when appropriate
Strong technical skills
Ability to research the answers to questions using the device Instructions for Use.
Ability to work under minimum supervision with a high degree of organizational and technical competence.
Ability to travel as needed (5% of time max.) to customer’s locations to train, do FW upgrades and help trouble shoot issues.
A deep understanding of business, products, and customers’ needs
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
Want to speed up your application process?
Here you can choose to login with Linkedin. By doing this we will fetch your name, title, current position and email
or
you can just proceed with filling in your details in the form below.
The link to your LinkedIn profile can be found here
I agree that my personal information is handled in accordance with the following
privacy notice
#J-18808-Ljbffr
-
Technical Support Specialist
2 weeks ago
Boston, United States Coverys Full timeThe Technical Support Specialist’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give...
-
Laboratory Support Specialist
3 weeks ago
Boston, United States Mentor Technical Group Full timeMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices...
-
Laboratory Support Specialist
1 month ago
Boston, United States Mentor Technical Group Full timeMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices...
-
Technical Support Specialist II
3 weeks ago
Boston, United States WHOOP Full timeAs a Technical Support Specialist II, you will play a key role in ensuring the seamless operation of our technical infrastructure and providing exceptional support to our end-users, thereby contributing to the overall efficiency and productivity of WHOOP. The Technical Support Specialist II will be responsible for providing technical support, overseeing...
-
Laboratory Support Specialist
1 month ago
Boston, United States Mentor Technical Group Full timeMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices...
-
Laboratory Support Specialist
1 month ago
Boston, United States Mentor Technical Group Full timeJob DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...
-
Technical Support Specialist
3 weeks ago
Boston, United States WHOOP Full timeAt WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring a Technical Support Specialist to provide exceptional technical support to our end-users, ensuring seamless operations and user satisfaction. In this role, you will be...
-
Technical Support Specialist
4 weeks ago
Boston, United States WHOOP Full timeAt WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is hiring a Technical Support Specialist to provide exceptional technical support to our end-users, ensuring seamless operations and user satisfaction. In this role, you will be...
-
IT Technical Support
2 weeks ago
Boston, United States AstraZeneca Full time**IT Technical Support** **Introduction to Role**: Join us at AstraZeneca, a place where innovation meets technology to impact patients and ultimately save lives. We are currently seeking an IT Technical Support specialist to join our Enterprise Technology Services (ETS) team. This team is responsible for all Infrastructure, Security, IT Operations and all...
-
Clinical Support Specialist
1 month ago
Boston, United States Mentor Technical Group Full timeJob DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...
-
Senior Technical Support Specialist Revit
1 month ago
Boston, Massachusetts, United States Autodesk Full timeJob Requisition ID #24WD77909Position OverviewJoin Autodesk as a Senior Technical Support Specialist for our Architecture, Engineering, and Construction (AEC) community. You'll be at the forefront of our software, providing solutions, guidance, and troubleshooting assistance. Reporting to the Technical Support Manager, you'll manage customer issues across...
-
IT Support Specialist
2 weeks ago
Boston, United States Jobs for Humanity Full timeCompany Description Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job Description IT Support Specialist (please read the full description before applying) This is a contract opportunity for residents in Boston,...
-
Technical Support Specialist I
3 days ago
Boston, United States SICK Full timeABOUT SICK: SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and Sensor Intelligence have allowed SICK to develop products for every phase of production in the...
-
Technical Specialist, HLA
1 month ago
Boston, United States Brine Group Staffing Solutions Full timeTechnical Specialist, HLA Location: Boston Teaching Hospital Day shift. No weekends and no holidays. Salary range: $40/hr high $50s/hr. The Histocompatibility (HLA) Lab Technical Specialist is a key resource in the HLA lab. The individual in this position reports to the HLA lab Technical Director and is responsible for compliance, quality assurance and...
-
Technical Specialist, HLA
4 weeks ago
Boston, United States Brine Group Staffing Solutions Full timeTechnical Specialist, HLALocation: Boston Teaching HospitalDay shift.No weekends and no holidays.Salary range: $40/hr – high $50’s/hr.The Histocompatibility (HLA) Lab Technical Specialist is a key resource in the HLA lab. The individual in this position reports to the HLA lab Technical Director and is responsible for compliance, quality assurance and...
-
Technical Specialist, HLA
4 weeks ago
Boston, United States Brine Group Staffing Solutions Full timeTechnical Specialist, HLALocation: Boston Teaching HospitalDay shift.No weekends and no holidays.Salary range: $40/hr – high $50’s/hr.The Histocompatibility (HLA) Lab Technical Specialist is a key resource in the HLA lab. The individual in this position reports to the HLA lab Technical Director and is responsible for compliance, quality assurance and...
-
IS Support Specialist
2 weeks ago
Boston, United States Tandym Group Full timeA services company in Massachusetts is looking to add a new IS Support Specialist to their growing team. The IS Support Specialist-Intermediate is responsible for providing remote and desk-side 1st and 2nd level support to end-users. The IS Support Specialist-Intermediate is also responsible for supporting PC hardware and software, servers, applications, PC...
-
IS Support Specialist
3 weeks ago
Boston, United States Tandym Group Full timeA services company in Massachusetts is looking to add a new IS Support Specialist to their growing team. The IS Support Specialist-Intermediate is responsible for providing remote and desk-side 1st and 2nd level support to end-users. The IS Support Specialist-Intermediate is also responsible for supporting PC hardware and software, servers, applications, PC...
-
Technical Sales Specialist
4 weeks ago
Boston, United States BGI Genomics Full timePosition Summary:The Technical Sales Specialist (TSS) is an essential role as part of the sales team under Innomics' Genomics Service business. The Technical Sales Specialist assists Regional Sales Managers to manage customer projects and communications more effectively, improving customer service experience and growing territory business. Job...
-
Technical Specialist
2 weeks ago
Boston, United States Meta Inc Full timeSummary: Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D...