Customer Service Support Specialist
11 hours ago
Service Specialist II: The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the companys products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.
Key Responsibilities and Duties:
Answers inbound service calls and provides entry-level troubleshooting and resolution to routine customer issues.
Provides outstanding customer service to ensure service levels are achieved and exceeded. Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
Refers customers to published materials, secondary sources, or more senior staff.
Documents customer feedback and complaints.
Educational Requirements: High School Preferred
Work Experience: No Experience Required
Physical Requirements: Sedentary Work.
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Customer Service Support Specialist
6 days ago
Jacksonville, United States StevenDouglas Full timeService Specialist II: The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience...
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Customer Service Support Specialist
3 weeks ago
jacksonville, United States StevenDouglas Full timeService Specialist II: The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience...
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Customer Service Support Specialist
3 weeks ago
Jacksonville, United States StevenDouglas Full timeService Specialist II: The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience...
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Customer Service Support Specialist
3 weeks ago
Jacksonville, United States StevenDouglas Full timeService Specialist II: The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience...
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Customer Service Specialist
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Customer Service Specialist
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jacksonville, United States StevenDouglas Full time11/12 - 12 month contract on-site in downtown Jacksonville, FL. Some Saturday's needed with floating day off during the week, 4 days in the office 1 day remote.Training schedule, Monday through Friday for 3-4 weeks on-site, then nesting will occur on site which can be anywhere between 2-3 weeks.Service Specialist II: The Customer Service Specialist is...
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Customer Service Specialist
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Jacksonville, United States StevenDouglas Full time11/12 - 12 month contract on-site in downtown Jacksonville, FL. Some Saturday's needed with floating day off during the week, 4 days in the office 1 day remote. Training schedule, Monday through Friday for 3-4 weeks on-site, then nesting will occur on site which can be anywhere between 2-3 weeks. Service Specialist II: The Customer Service Specialist is...
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Customer Service Specialist
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Jacksonville, United States StevenDouglas Full time11/12 - 12 month contract on-site in downtown Jacksonville, FL. Some Saturday's needed with floating day off during the week, 4 days in the office 1 day remote.Training schedule, Monday through Friday for 3-4 weeks on-site, then nesting will occur on site which can be anywhere between 2-3 weeks.Service Specialist II: The Customer Service Specialist is...
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Customer Service Specialist
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Jacksonville, United States StevenDouglas Full time11/12 - 12 month contract on-site in downtown Jacksonville, FL. Some Saturday's needed with floating day off during the week, 4 days in the office 1 day remote.Training schedule, Monday through Friday for 3-4 weeks on-site, then nesting will occur on site which can be anywhere between 2-3 weeks.Service Specialist II: The Customer Service Specialist is...
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Customer Support Specialist Seasonal Role
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