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Service Analyst

4 months ago

Jersey City, United States Axelon Full time
Service Analyst - Jersey City, NJ - 12 Months
Hybrid schedule, in office tue/wed/thu

Shift timings: 9am - 5 pm

Service Analyst establishes technical knowledge around our processes and work items

Primary Responsibilities:
• Assist team members daily to complete work in order to meet departmental and regulatory standards
• Review data of contract participants for accuracy
• Prepare correspondence to contract participants
• Monitor target response dates and follow-up in a timely manner as needed
• Ensure proper documentation in workflow applications and participant files
• Review forms and supporting documentation for completeness and accuracy
• Transact routine non-financial activity on client accounts with both expediency and accuracy
• Ability to explain basic information in functional area
• Ability to multi task and leverage organizational skills
• Effective decision making based on comprehensive case analysis
• Demonstrate valuable interpersonal skills
• Answer phone inquiries from participants.

Qualifications:
• Associates, or Bachelors degree preferred, or equivalent years of related experience
• Strong analytical and problem-solving skills
• Accountable, ethical, good decision making ability
• Strong written and verbal communication skills required
• Good computer skills and ability to multitask

Training & Development:
Coaching and feedback is provided to help you gain the necessary skills to be successful