Business Analyst

Job Description:

Business Analyst - Hybrid

Primary Duties & Responsibilities

Are you ready for your next career opportunity? Globe Life Insurance Company is looking for a Business Analyst to join their team in the Marketing Technology department for our corporate location in McKinney, Texas.

We offer a competitive salary with a great benefits package, including 401(K) match, pension plan, medical, dental, and vision health plans, short - term and long-term disability, paid time off, tuition reimbursement and other career development opportunities.

Job Summary

Globe Life is looking for a motivated Business Analyst. Working closely with Sr Business Analysts, business partners, technical delivery teams, and other stakeholders, this position will play a key role supporting critical projects in our Marketing Technology portfolio. The Business Analyst is a critical contributor to driving our project delivery forward and solving business problems, often with technology and data solutions. This person works closely in supporting the Sr Business Analyst to collect and analyze data about end-user processes and operations to provide input about the value of business capability improvements. They support modeling existing business processes and technical touchpoints, and they support the diagnoses of process improvement opportunities to develop solutions using principles of process excellence. The Business Analyst participates in the system development lifecycle, acting as a liaison in support of the Sr Business Analysts, end users and software developers, project management, QA, and other stakeholders. They support gathering, validating, and documenting data, functional, and non-functional/requirements for the development, reporting, and analytics projects the team undertakes. They collaborate with technical development teams to convert business needs into data and technical requirements. They support the Sr Business Analyst with monitoring and reporting the value associated with deployed solutions. The Business Analyst is expected to work towards becoming a subject matter expert on business processes and activities that support the Marketing portfolio and develop strong familiarity with underlying enabling systems, processes, and data structures relating to technology within the business.

Primary Duties & Responsibilities

Models current business processes, including user workflows, system touchpoints, and key data sets, that span lifecycles and portfoliosSupports the Sr Business Analyst in corroboration with business stakeholders to prioritize and validate business outcomes and incorporate business feedback where neededCaptures, communicates, and validates data and system impactsDriven by a business-outcomes mindset, works in an agile, iterative methodologySupports the Sr Business Analyst in areas of process improvement, automation, or increased process quality and efficiencyAssists the Sr Business Analyst with creating and maintaining a healthy and ordered backlog of process, application, or feature enhancements; supports creation of business casesSupports efforts to gather, define, and document business requirements on complex or large-scale effortsValidates assumptions to uncover underlying issues and needsEmploys appropriate techniques to ensure business requirements contain sufficient detail to enable technical design and development (user-stories, functional and non-functional technical requirements, acceptance criteria, and report specifications) via diagrams, documents, gap analysis, and/or user storiesWorks to become a subject matter expert (SME) on business processes, activities and supporting technical systems, within current portfolio/lifecycle scopeCollects and analyzes data to evaluate current-state performance and potential opportunitiesUnderstands and perform logical queries to facilitate calculations, reporting, and complex Defines acceptance criteria, and validates completeness of User Acceptance Test scenarios and results to ensure functional requirements are evaluatedCollaborates with developers and other subject matter experts to establish the technical vision and evaluate tradeoffs between usability and performanceAnalyzes, troubleshoots, and helps resolve issues during testing and implementationMonitors changes to baseline requirements, and apply change control processes and toolsCommunicates with other teams and stakeholders to identify, monitor, and resolve dependenciesMeasures and monitors solution performance to assess delivered valueUnderstands applications from a technical and business perspectiveCommunicates effectively on both technical and non-technical levels with various stakeholdersUnderstands the MarTech products and services to effectively manage the workload to produce improved, iterative business outcomes and maintain operability of the ongoing solutionsUnderstands the technology and solutions and "learn as you go" with the innovative advancements produced by the MarTech team (streamlined business operations, increasing automation opportunities, and maximizing productivity and efficiency across teams)Utilizes various techniques to elicit and define business requirements, user-stories, functional and non-functional technical requirements, acceptance criteria, and report specifications (via diagrams, documents, gap analysis, and/or user stories)formulasRequired Skills

Strong business acumen and understanding of Globe Life business model componentsAbility to employ conceptual and systems thinking and understanding business processes, systems, and designsAbility to generate process and relationship models of business workflows, data journeys, and technical systemsFamiliarity with techniques to define business requirements, user-stories, functional and non-functional technical requirements, acceptance criteria, and report specifications, such as via diagrams, documents, gap analysis, etc.Familiarity with requirements definition methodology, including elicitation, capture, validation, and governanceFamiliarity with software development principles and lifecycle, including AgileUnderstanding of complex system and enterprise architecture models; supports discussions based on impact of broader technical initiativesBrings "data first" mindset to analysisFamiliar with IT policies and standardsExcellent interpersonal, written, and verbal communications skillsAnalytical, detail-oriented, and problem-solving skillset and biasAbility to plan, organize, and structure workSupports development of business cases compiling benefit, cost, and risk informationStrong knowledge of SQL, data structures and analysis, and reporting tools and platformsUtilize "big picture" thinking and understanding to business processes, systems, and designsInquisitive and detailed perspective is requiredKnowledge of web services and cloud-based platforms is a plusExperience with digital marketing and automation tools is a plusStrong organizational, time-management, critical thinking, and problem-solving skillsExcellent interpersonal and communication skillsAbility to evaluate and consider multiple perspectives, in order to define a solution that takes into account the many layers of a system from the user interface down to the data layersAbility to resolve conflict and create optimal working relationships with teamsAbility to prepare for and conduct meetingsAbility to manage multiple deliverables according to established timelinesSkilled with Excel, Word, Visio, PowerPoint, Azure DevOps, JiraExperience working in Agile/Scrum teamsRequired Knowledge & Experience

1-3 years work experience performing business and data analysis preferredSignificant experience creating process flows, data flows, and requirements documentsStrong data querying and analysis skillsExperience working with business stakeholders and development teamsExperience in Agile/ Scrum methodologyExperience engaging in multiple initiatives simultaneouslyIIBA Certified Business Analysis Professional (CBAP) preferredLife insurance industry experience preferredApplicable to all employees of Globe Life & Accident and its subsidiaries:

• Reliable and predictable attendance of your assigned shift • Ability to work full time and/or part time based on the position specifications. #J-18808-Ljbffr