Information Technology Business Analyst

2 weeks ago

McKinney, United States Segway Full time

Job Summary:


Identifying business requirement and mapping them to Segway. Work closely with user/HQ team to support business growth. Oversee the application system support.



Essential Job Responsibilities:


  • Managing and overseeing the application system project and daily operation
  • Identifying, communicating and helping to correct errors made by system users.
  • Checking to ensure that all accesses are up-to-date, in real-time.
  • Providing a central point of contact for all change requests and system alterations to business applications.
  • Creating and updating training manuals, policies, and procedures.
  • Provisioning new users, providing system training and customization.
  • Working with management to ensure key functionalities are understood.
  • Providing support for all system users. Escalating to senior IT staff if needed.
  • Building custom reports and dashboards specific to job functions.
  • Maintaining control of access rights, security settings, and user privileges.
  • Generating detailed process maps for sales, marketing, and business workflows.
  • Importing and exporting of data as required to synchronize back-end systems.
  • Working with senior IT staff to manage project implementation and back-end integrations.
  • Serves as communications liaison within IT and between IT and the business for releases, outages and critical business impacting situations ensuring that communications are timely, accurate and relevant.
  • Other duties as assigned.

Required Qualifications:


  • University degree or college diploma in information technology.
  • Strong analytical thinking, troubleshooting and problem-solving skills within complex enterprise systems such as SAP S4/Hana, Oracle EBS, NetSuite etc.
  • Strong understanding of sales, logistics or ecommerce business knowledge and solution design experience.
  • Must be solutions-oriented and have exceptional written, verbal and interpersonal communication skills.
  • Ability to write simple to complex queries in Microsoft SQL strongly preferred.
  • Ability to learn and utilize new applications and software systems effectively and efficiently.
  • Demonstrates strong project management leadership skills with the capacity to manage and drive multiple efforts of work simultaneously in a time-sensitive environment.

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