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Outsourced Information Governance Analyst

4 months ago


Washington, United States Iron Mountain Inc Full time

On- Site Outsourced Information Governance Analyst

Washington ,

District Of Columbia

Remote Eligible in District Of Columbia - J0074795 Apply Now

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. OUTSOURCED INFORMATION GOVERNANCE ANALYST The Information Governance (IG) Analyst position will work

onsite

at a customer's facility. The IG Analyst must possess a strong information governance background and experience working in a fast paced environment. Schedule: Monday-Friday 9:00am-5:00pm Salary: 69,000 (negotiable based on experience) THIS IS NOT A REMOTE POSITION Under direction of the IG Manager, the scope of this position includes the following information governance activities: Assist the customer with searching, tracking, and organizing attorney/client records. Matter mobility/ Lateral Moves. The Information Governance Analyst is responsible for customer service and providing support related to client matters. Participate in the information governance program administration and coordination Perform basic records center operations in accordance with established IG procedures. Classify and process incoming information in compliance with organizational requirements. Perform data entry as assigned. Maintain accurate records and respond to requested queries in a timely manner. Support various matter mobility projects designated by the customer. Provide customer support via email, phone or in person, i.e., logistics and procedural support, enforce standards and promote best practices. Contribute to information governance program compliance Perform tasks supporting the organization’s information governance procedures. Assist with IG program implementation, including the security awareness campaign, information governance updates, and presentations. Utilize technology effectively in support of the IG program. Communicate effectively with internal and external stakeholders Interact with end users to provide effective customer service. Proactively communicate with stakeholders, via email, phone calls, and schedule follow up meetings. Interpret and respond in a timely manner to service requests. Liaison with Iron Mountain Account Management. Improvement in Information Governance procedures compliance Achievement of monthly metrics Good coordination and effective working relationships Possess the ability to work within the organizational structure Provide assist the IG Manager with established processes and procedures related to matter management including: Matter Mobility / Lateral Moves Searching for and providing requested information Organizing information for internal and external customers to support company processes. Build external and internal relationships A Bachelor’s degree, preferred but not required A minimum of two (2) years of relevant IG or Records experience preferred Exhibit knowledge of records procedures and records retention principles and practices Working knowledge of Microsoft Office Suite, Document Management System (NetDocuments) and Records Management Systems (RMS) required. Strong analytical and time management skills. Excellent verbal and written communication skills. Knowledge of business English, spelling, and punctuation. Self-motivated and able to handle tasks with minimal supervision or questions. Ability to deliver a high level of customer service. Ability to deal effectively with others and work effectively in high or moderate stress and fast-paced situations. Able to work under high pressure, deadline sensitive situations. High productivity, accuracy and turnaround required. The candidate must project a professional image and maintain a respectful approach with their colleagues as part of their work ethic. The position requires discretion in the handling of business confidential and sensitive information on a high level. 1+ years Outlook Exchange Console Command (Queries) preferred. LAW OFFICE EXPERIENCE PREFERRED Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here

. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values

and Code of Ethics

for a look at our principles and aspirations in elevating the power of our work together. Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. Do you want to know more about our DEI efforts? Click here At Iron Mountain, we challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact. Do you want to know more about our sustainability efforts? Click here Employee Resource Groups

Do you want to get involved and make a difference? By joining Iron Mountain, you can also be part of our Employee Resource Groups.

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