IT Help Desk Administrator

4 weeks ago

Sterling, United States Emcor Inc Full time
Essential Duties and Responsibilities:

The responsibilities of the Help Desk Administrator include, but are not limited to, the below.

Help Desk Requirements:

The Help Desk Administrator position reports to the Manager of Information Technology.This position will provide technical support as needed to all users. Key areas of focus and responsibilities include, but not limited to:

  • Provide phone and on-site technical support to all computer users employed by the Dulles branch office.
  • First line of technical support for all Help Desk calls.
  • Track and enter all Computer Service Requests.
  • Track and enter all Computer User Change Requests.
  • Update the status of all Computer Service Requests and Computer User Change Requests.
  • in our custom tracking system.
  • Support the company Intranet site.
  • Assist in overseeing custom database projects.
  • Order supplies and equipment as directed.
  • As directed install or change equipment to meet the needs of the company.
  • User account creations and terminations.
  • Performs and /or oversees software and application installation and upgrades.
  • Adds or upgrades hardware as requested including disk drives, printers and related equipment.
  • Active directory maintenance.
  • Working knowledge and ability to troubleshoot and resolve all information systems in the organization.
The Help Desk Administrator is responsible for supporting software and hardware utilized by Dynalectric Company on clients including but not limited to:
  • Windows 10
  • Microsoft M365
    • Microsoft Intune
    • Microsoft Teams
    • Microsoft SharePoint
    • Microsoft Azure AD
  • Active Directory
  • Adobe Acrobat Professional X
  • Bluebeam Revu eXtreme 20
  • Computer Imaging (SCCM)
  • Help Desk Ticketing Software (Cherwell)
  • Carbon Black Defense
  • Accubid Estimating & Change Order Software
  • Smartsheet
Qualifications:
  • Prefer 3+ year of Customer Service Experience
  • Demonstrated ability to communicate clearly and effectively with peers, management, members, contractors and vendors.
  • Proficient at utilizing technology such as Microsoft Office.
  • Good understanding of the following:
    • Windows 10 Operating System
    • Network Devices
    • Mobile Devices (Android & iOS).
  • Ability to diagnose and resolve basic technical issues.
  • Understanding of basic networking concepts such as:
    • DNS
    • DHCP
    • Email
    • HTTP
    • SSL
    • OSI Model
    • TCP/IP
  • Ability to explain complex IT concepts in simple terms.
  • Ability to manage high priority projects.
  • Leveraged use of technology within the organization.
  • Must be motivated and have the ability to take initiative with minimal follow up.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. This position requires the ability to occasionally lift equipment and supplies up to 50 pounds.

Equal Opportunity Employer/Veterans/Disabled

  • IT Help Desk Administrator

    4 weeks ago

    Sterling, United States EMCOR Group Full time

    **Description** **Essential Duties and Responsibilities:** The responsibilities of the Help Desk Administrator include, but are not limited to, the below. **Help Desk Requirements:** The Help Desk Administrator position reports to the Manager of Information Technology. This position will provide technical support as needed to all users. Key areas of...

  • IT Help Desk Administrator

    2 weeks ago

    Sterling, United States Emcor Inc Full time

    Essential Duties and Responsibilities: The responsibilities of the Help Desk Administrator include, but are not limited to, the below. Help Desk Requirements: The Help Desk Administrator position reports to the Manager of Information Technology. This position will provide technical support as needed to all users. Key areas of focus and responsibilities...

  • IT Help Desk Administrator

    4 weeks ago

    Sterling, United States Emcor Inc Full time

    Essential Duties and Responsibilities: The responsibilities of the Help Desk Administrator include, but are not limited to, the below. Help Desk Requirements: The Help Desk Administrator position reports to the Manager of Information Technology. This position will provide technical support as needed to all users. Key areas of focus and responsibilities...

  • IT Help Desk Administrator

    5 days ago

    Sterling Heights, Michigan, United States Emcor Inc Full time

    Essential Duties and Responsibilities: The responsibilities of the Help Desk Administrator include, but are not limited to, the below. Help Desk Requirements: The Help Desk Administrator position reports to the Manager of Information Technology. This position will provide technical support as needed to all users. Key areas of focus and responsibilities...

  • IT Help Desk Support

    5 days ago

    Sterling, Virginia, United States Sutherland Global Services Full time

    Job Title: IT Help Desk RepresentativeLocation: Dulles, VA (Local Candidates Only)Duration: 6 months or moreKey Responsibilities:Responsibilities include: Handling incoming calls, emails, and chats to assist with computer, phone, video conferencing, network, and application issues for both onsite and remote users. Supporting business users with audio/visual...

  • IT Help Desk Support

    5 days ago

    Sterling Heights, Michigan, United States Sutherland Full time

    Job Title: IT Help Desk Support Specialist Welcome to the job listing for the role of IT Help Desk Support Specialist. Before clicking on Apply, make sure to go through all the details provided in this job description.Company: Top IT Solutions Provider in Dulles, VA Term: 6 months or more Key Responsibilities: Providing initial Help Desk assistance...

  • Help Desk Agent

    2 months ago

    Sterling, United States Mvix Full time

    **Do you**: - like helping customers? - enjoy turning a sob story into a win? - enjoy providing Technical guidance and direction? - enjoy testing and implementing functions of Information management systems? The Mvix Client Success Team has a job for you! We turn clients’ days around by: - Troubleshooting their hardware and software products, remotely -...

  • Help Desk Analyst

    3 weeks ago

    Sterling, United States Strongbridge Full time

    **This is not a remote role. 1 day/pay period in-office.** **Required Skills**: - Examples of similar support environments include but are not limited to: Online bank, insurance, retailer, medical service Websites or services. - Strong verbal and written communication skills, including phone demeanor, active listening, clear writing of call record...

  • Help Desk Agent

    4 weeks ago

    Sterling, United States Mvix Full time

    Job DescriptionJob DescriptionSalary: Do you: like helping customers?  enjoy turning a sob story into a win?  enjoy providing Technical guidance and direction?enjoy testing and implementing functions of Information management systems?The Mvix Client Success Team has a job for you!  We turn clients’ days around by: Troubleshooting their hardware and...

  • Help Desk Agent

    3 weeks ago

    Sterling, United States Mvix Full time

    Job DescriptionJob DescriptionSalary: Do you: like helping customers?  enjoy turning a sob story into a win?  enjoy providing Technical guidance and direction?enjoy testing and implementing functions of Information management systems?The Mvix Client Success Team has a job for you!  We turn clients’ days around by: Troubleshooting their hardware and...

  • Help Desk Technician

    4 weeks ago

    Sterling, United States Solvere OneHouseCall Full time

    Job DescriptionJob DescriptionAbout the CompanySolvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business...

  • Help Desk Technician

    3 weeks ago

    Sterling, United States Solvere OneHouseCall Full time

    Job DescriptionJob DescriptionAbout the CompanySolvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business...

  • Service Desk Supervisor

    1 week ago

    Sterling, United States SAIC Full time

    Job ID: 2407108 **Location**:STERLING, VA, US **Date Posted**:2024-05-17 **Category**:Information Technology **Subcategory**:Technical Svcs **Schedule**:Full-time **Shift**:Day Job **Travel**:Yes, 10 % of the Time **Minimum Clearance Required**:None **Clearance Level Must Be Able to Obtain**:Public Trust **Potential for Remote...

  • Service Desk Supervisor

    4 weeks ago

    STERLING, United States SAIC Career Site Full time

    Description SAIC is seeking a Service Desk Supervisor. This role will be primarily remote, but will require occasional attendance onsite in Sterling, Virginia. This position is in support of U.S. Customs and Border Protection (CBP) ITI Program supporting team members across the United States. Service Desk Supervisor is responsible for managing the Help Desk...

  • Service Desk Supervisor

    3 weeks ago

    Sterling, United States SAIC Full time

    Description SAIC is seeking a Service Desk Supervisor. This role will be primarily remote, but will require occasional attendance onsite in Sterling, Virginia. This position is in support of U.S. Customs and Border Protection (CBP) ITI Program supporting team members across the United States. Service Desk Supervisor is responsible for managing the Help Desk...

  • Office Administrator

    3 days ago

    Sterling, United States Cynet Health Full time

    About the Role:​As an office administrator, you will be responsible for managing our front desk daily and will be performing a variety of administrative and clerical tasks. You will be responsible for greeting our customers and being the first point of contact for our business.What will you be doing day to day?Serve visitors by greeting, welcoming, and...

  • Office Administrator

    3 weeks ago

    Sterling, United States Cynet Health Full time

    About the Role:​As an office administrator, you will be responsible for managing our front desk daily and will be performing a variety of administrative and clerical tasks. You will be responsible for greeting our customers and being the first point of contact for our business.What will you be doing day to day?Serve visitors by greeting, welcoming, and...

  • Office Administrator

    3 weeks ago

    Sterling, United States Cynet Health Full time

    About the Role:​As an office administrator, you will be responsible for managing our front desk daily and will be performing a variety of administrative and clerical tasks. You will be responsible for greeting our customers and being the first point of contact for our business.What will you be doing day to day?Serve visitors by greeting, welcoming, and...

  • Service Desk Manager

    1 month ago

    Sterling, United States Solvere OneHouseCall Full time

    About the Company Solvere One has established a top-level brand focusing on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnership, proactively managing technology that proves vital for business productivity and growth while reducing the cost of IT ownership....

  • System Engineer

    3 weeks ago

    Sterling, United States Verite Group Full time

    VGI is a 100% employee-owned custom software company supporting government missions and private sector enterprises for over two decades. VGI staff combine a strong technical prowess with a deep understanding of our customers and their operations. VGI can take your current network needs and challenges and create tools that protect your data throughout its...