Help Desk Agent

2 weeks ago


Sterling, United States Mvix Full time

**Do you**:

- like helping customers?
- enjoy turning a sob story into a win?
- enjoy providing Technical guidance and direction?
- enjoy testing and implementing functions of Information management systems?

The Mvix Client Success Team has a job for you We turn clients’ days around by:

- Troubleshooting their hardware and software products, remotely
- Training clients on how to use our technology more effectively
- Testing our products to help improve them, and the client experience

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Tech with a specialization in Linux.

**_
We offer flexible hours and are looking for both part-time and full-time associates. Typical hours are Monday-Friday between 8 AM - 5 PM. This Role is in-office and reports to our HQ in Sterling, VA._**

Visit our Success Stories

**Requirements**:

- _At least 1-3 years of customer-facing experience; preferably in a retail or technology-oriented environment_
- _Strong customer service, project and time management skills_
- _Be well spoken and able to assist clients over the phone_
- _Ability to conduct webinar training sessions with the use of webcam_
- _Initiative and problem solving capabilities_
- _Good understanding of technology_
- _Experience with hardware and software_
- _Likes troubleshooting_
- _Above all, have the desire to learn_

**Why is Mvix such an exciting place to work?**
- Our clients range in size from small to Fortune 100
- We serve 11 industries - no day is the same
- Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edge
- We work as a team but promote the individual
- Company events on a frequent basis
- Can you take the monthly pool, air hockey, or trivia trophy?

**Benefits include**:

- generous PTO, sick leave and holidays
- health and dental insurance
- ongoing certification opportunities
- competitive 401k match
- flexible hours (no weekend/overnight shifts)
- gym membership reimbursement
- company-funded professional development
- life insurance
- short-term disability insurance

Did we mention a pet friendly environment?

**Schedule**:

- 8 Hour Shift
- Day Shift
- This is an In office Role

You can also Download the Mvix Interview Guide to start getting ready - we look forward to speaking with you soon


  • Service Desk Manager

    2 weeks ago


    Sterling, United States Solvere OneHouseCall Full time

    About the Company Solvere One has established a top-level brand focusing on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnership, proactively managing technology that proves vital for business productivity and growth while reducing the cost of IT ownership....


  • Sterling, United States Solvere OneHouseCall Full time

    Job DescriptionJob DescriptionAbout the CompanySolvere One has established a top-level brand focusing on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnership, proactively managing technology that proves vital for business productivity and growth while reducing the...


  • Sterling, United States Harris Geospatial Solutions Full time

    Job Title: Sr Assoc, Tier 1 HelpDesk Support-Engineering Services Job Code: 8942 Job Location : Dulles, VA Job Description : Sr Associate will be responsible for Tier I support for external US DoD, Fed/State/Local Government agencies and Foreign Military end users of Government Iridium SATCOM services. Individual will be on-site full time. As an essential...


  • Sterling, United States Solvere OneHouseCall Full time

    Job DescriptionJob DescriptionAbout the CompanySolvere One has established a top-level brand focusing on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnership, proactively managing technology that proves vital for business productivity and growth while reducing the...


  • Sterling, United States Solvere OneHouseCall Full time

    Job DescriptionJob DescriptionAbout the CompanySolvere One has established a top-level brand focusing on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnership, proactively managing technology that proves vital for business productivity and growth while reducing the...

  • Helpdesk Technician

    2 weeks ago


    Sterling, United States iQuasar Full time

    Help Desk Technician Responsibilities: Responding to queries on the phone, via email, in person, or through remote access. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Training computer users. Training other staff on troubleshooting and diagnosing...


  • Sterling Heights, United States The Sudhoff Agency Full time

    Job DescriptionJob DescriptionAt The Sudhoff Agency, we provide an opportunity for ambitious and high-integrity professionals to join our growing team and make a real difference in people's lives.  We are seeking insurance professionals who aspire to make a positive impact in their community by assisting families with not only a financial safety net but...


  • Sterling, United States The Misch Group Full time

    **Responsibilities** As a Customer Support Specialist, you will deliver customer satisfaction by resolving technical issues and meeting end-users' needs. Here are some of the primary responsibilities you will have as a Customer Support Specialist: - Make outbound service calls to customers. - Record all information accurately in the CRM ticketing tool. -...

  • sales representative

    3 weeks ago


    Sterling Heights, United States ADNAN JILANI INSURANCE AGENCY Full time

    Job DescriptionJob DescriptionAble to seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.  Able to understand clients' needs, an insurance agent needs excellent listening skills. They must be able to understand written documents describing insurance instruments. Insurance...

  • IT Support Technician

    11 hours ago


    Sterling, United States Green Thumb Systems LLC Full time

    We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role...


  • Sterling, United States Massage Envy Full time

    Overview Where Better Careers Begin!Massage Envy Dulles South:24570 Dulles Landing Dr suite 160 Dulles Va 20166 Do you have a passion for helping others? At the Massage Envy Dulles South franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...


  • Sterling, United States International Display Systems Inc Full time

    Job Description Job Description We are looking for a Field Service Engineer (FSE) to join our Mid-Atlantic Operations Team to help deliver IDS Passenger Information Display Systems (PIDS) products and services to our airport and mass transit clients. Your primary responsibilities as an IDS FSE are to provide Systems Integration and On-Site/Remote Technical...

  • Service Advisor

    2 weeks ago


    Sterling, United States AutoNation Honda Dulles Full time

    Overview: At AutoNation, doing whats right by the customer comes standard at 300 locations coast to coast, so its no wonder we have served over 10 million happy customers. As a Service Advisor, youll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and...


  • Sterling, United States Redline Automotive Merchandising Full time

    Job DescriptionJob DescriptionRedline Automotive Merchandising, a leader in automotive digital marketing solutions, is seeking talented Automotive Photographers to enhance our growing team. This is a unique opportunity to combine your passion for photography, cars, and cutting-edge technology.Role Overview: In the role of Automotive Photographer at Redline,...


  • Sterling, United States International Display Systems, Inc. Full time

    Job DescriptionJob DescriptionWe are looking for a Field Service Engineer (FSE) to join our Mid-Atlantic Operations Team to help deliver IDS Passenger Information Display Systems (PIDS) products and services to our airport and mass transit clients.  Your primary responsibilities as an IDS FSE are to provide Systems Integration and On-Site/Remote...


  • Sterling, United States OCH Technologies, LLC Full time

    Description OCH Technologies is hiring a Systems Engineer for a position supporting the FAA. The Systems Engineer will provide engineering support to multiple development teams supporting the FAA. In this role the Systems Engineer will design, develop, and integrate systems using automation (Ansible) through the various stages of development to production,...


  • Sterling, United States OCH Technologies LLC Full time

    Job DescriptionJob DescriptionDescription:OCH Technologies is hiring a System Administrator for a position supporting the FAA’s NAS Defense Program. The Systems Administrator will provide engineering support to multiple development teams supporting the FAA. In this role the Systems Administrator will design, develop, and integrate systems through the...

  • System Admin/Engineer

    4 weeks ago


    Sterling, United States OCH Technologies, LLC Full time

    DescriptionOCH Technologies is hiring a Systems Engineer for a position supporting the FAA. The Systems Engineer will provide engineering support to multiple development teams supporting the FAA. In this role the Systems Engineer will design, develop, and integrate systems using automation (Ansible) through the various stages of development to production,...

  • System Admin/Engineer

    4 weeks ago


    Sterling, United States OCH Technologies, LLC Full time

    DescriptionOCH Technologies is hiring a Systems Engineer for a position supporting the FAA. The Systems Engineer will provide engineering support to multiple development teams supporting the FAA. In this role the Systems Engineer will design, develop, and integrate systems using automation (Ansible) through the various stages of development to production,...

  • System Admin/Engineer

    4 weeks ago


    Sterling, United States OCH Technologies, LLC Full time

    DescriptionOCH Technologies is hiring a Systems Engineer for a position supporting the FAA. The Systems Engineer will provide engineering support to multiple development teams supporting the FAA. In this role the Systems Engineer will design, develop, and integrate systems using automation (Ansible) through the various stages of development to production,...