Client Services Coordinator

3 weeks ago


Indianapolis, United States Jack Laurie Group Full time
Job Description
Position Overview: As a Client Services Representative, you'll be the first point of contact for our clients, visitors, and staff. Your role will involve managing incoming customer inquiries via phone and live chat, providing excellent communication services, and ensuring smooth operations across departmental channels.

Company Overview: The Jack Laurie Group brings together master craftsmen from multiple disciplines to create an unmatched customer experience. Above all else, we are a customer service company, providing our clients with the solutions they are looking for when it comes to their facility.

JLG Core Value Expectations:

  • Live with INTEGRITY - Consistently uphold ethical standards.
  • Operate with ACCOUNTABILITY - Take ownership of actions and outcomes.
  • Communicate with CANDOR - Foster open, honest, and sincere communication.
  • Win with TEAMWORK - Collaborate effectively to achieve common objectives.
Essential Functions:
  • Greet and welcome visitors warmly.
  • Answer, screen, and direct incoming calls and website chats courteously and efficiently.
  • Manage incoming and outgoing mail, packages, and deliveries.
  • Schedule appointments and meetings upon request.
  • Assist with administrative tasks including electronic filing, data entry, and photocopying.
  • Provide general administrative support to staff as required.
  • Ensure adherence to security procedures, including monitoring visitor access.
  • Handle inquiries and provide information to clients, visitors, and staff.
  • Coordinate with other departments to facilitate smooth operations.
Competencies Required:
  • Excellent interpersonal and communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience in CRM systems preferred.
  • Ability to maintain confidentiality and handle sensitive information discreetly.
  • Strong organizational skills and attention to detail.
  • Effective prioritization and time management abilities.
  • Professional appearance and demeanor.
  • Familiarity with office equipment such as multi-line phone systems and printers.
Education/Knowledge/Skills Requirements:
  • Minimum 3 years of related experience.
  • High school diploma required.
  • Valid Driver's License with a clean driving record.
  • Ability to pass and maintain drug screening.
  • Clear background check.
  • Bilingual (Spanish) proficiency preferred.
Work Environment:
  • JLG company office.
Position Type/Expected Hours of Work:
  • Hourly, 8:00 AM - 5:00 PM.
Travel:
  • Local travel between client sites may be required.
Other Duties:
  • This job description does not encompass all duties or responsibilities assigned to the role and may be subject to change without notice.
KPIs (Key Performance Indicators):
  • Customer satisfaction scores.
  • Call handling metrics.
  • Visitor management.
  • Chat response times.


  • Indianapolis, United States Marietta Financial Services, Inc. Full time

    Job DescriptionJob DescriptionSeeking a client services coordinator/administrative assistant for a busy CPA firm located on the Northwest side of Indianapolis. This position involves a variety of responsibilities and requires strong organizational skills. We are looking for a motivated and experienced individual with the ability and willingness to manage the...


  • Indianapolis, United States CHERISHING LIVES PERSONAL CARE SERV Full time

    Job DescriptionJob DescriptionJob Summary Coordinates employees’ work schedules according to the client’s needs. Responsible for coverage of employee call offs.General AccountabilitiesMeet with potential clients and family membersConduct service inquiries and care consultations as needed.Maintain ongoing communication with potential clients.Assist with...


  • Indianapolis, United States Stock Yards Bank & Trust Full time

    As a Client Services Coordinator in the Commercial Lending Department, your day will be filled with opportunities to manage assigned portfolios including, but not limited to, all new and outstanding relationships. Serve as primary contact for existing clients. Loan documentation and customer service are important while Stock Yards Bank & Trust will provide a...


  • Indianapolis, United States WealthPoint Advisors Full time

    WealthPoint Advisors is a financial services firm that specializes in providing personalized investment and wealth management solutions to clients. We are looking for a Client Service Administrator to join our team, who will be responsible for providing outstanding customer service to our clients and supporting our team of advisors.Responsibilities Provide...


  • Indianapolis, United States WealthPoint Advisors Full time

    WealthPoint Advisors is a financial services firm that specializes in providing personalized investment and wealth management solutions to clients. We are looking for a Client Service Administrator to join our team, who will be responsible for providing outstanding customer service to our clients and supporting our team of advisors. Responsibilities Provide...


  • Indianapolis, United States WealthPoint Advisors Full time

    WealthPoint Advisors is a financial services firm that specializes in providing personalized investment and wealth management solutions to clients. We are looking for a Client Service Administrator to join our team, who will be responsible for providing outstanding customer service to our clients and supporting our team of advisors. Responsibilities Provide...


  • Indianapolis, United States WealthPoint Advisors Full time

    WealthPoint Advisors is a financial services firm that specializes in providing personalized investment and wealth management solutions to clients. We are looking for a Client Service Administrator to join our team, who will be responsible for providing outstanding customer service to our clients and supporting our team of advisors.Responsibilities Provide...


  • Indianapolis, United States WealthPoint Advisors Full time

    Job DescriptionJob DescriptionWealthPoint Advisors is a financial services firm that specializes in providing personalized investment and wealth management solutions to clients. We are looking for a Client Service Administrator to join our team, who will be responsible for providing outstanding customer service to our clients and supporting our team of...


  • Indianapolis, United States Senior Home Companions Indiana Full time

    Job DescriptionJob DescriptionCOMPANY SUMMARYIf you have a passion for directly helping people and tangibly impacting their lives, Senior Home Companions “SHC” could be a wonderful place for you. SHC serves older adults in Indiana and Florida with our unique blend of personalized assistance. From providing friendship and companionship to hands-on...

  • Service Plumber

    1 day ago


    Indianapolis, Indiana, United States Client Full time

    Plumber (Commercial but Training Provided)$30 -$40 per hour + Overtime + Port to Port pay + Progression to Management + Journeyman Training available + 401k + PTO + Medical Insurance You can be based anywhere in the State of Indiana.Are you a Plumber looking to join a growing company where you can increase your earnings through port to port pay and overtime...


  • Indianapolis, Indiana, United States Client Full time

    Electrician (Commercial but Training Provided) $30 -$40 per hour + Overtime + Port to Port pay + Progression to Management + Journeyman Training available + 401k + PTO + Medical Insurance You can be based anywhere in the State of Indiana. Are you an Electrician looking to join a growing company where you can increase your earnings through port to port pay...


  • Indianapolis, United States COMMUNITY INTEGRATION SUPPORT SERVICES Full time

    Job Description Job Description POSITION SUMMARY: **** This position provides administrative support in the areas of consumer documentation and financial resource management. This is accomplished through the primary tasks of monthly consumer documentation preparation, collection, and development of risk plans and quarterly progress reports; assisting with...


  • Indianapolis, United States MSI Full time

    Job DescriptionJob DescriptionMSI is a leading provider of exceptional client services, dedicated to excellence and ensuring client satisfaction. As we expand our operations, we're seeking a motivated individual to join our team as a Client Service Representative. This entry-level position offers an exciting opportunity to gain valuable experience in...

  • Client Solution

    1 day ago


    Indianapolis, United States Chain IQ Group Full time

    Title: Client Solution & Service Delivery - Consultant Location: Navi Mumbai, IN * Support the client pursuit process in surfacing and diagnosing pain points, shaping the buying vision, to structuring the winning solutions. In order to do so, the candidate must be capable of handling data (topline or otherwise) and extract savings insights / hypotheses from...


  • Indianapolis, United States Meduit Full time

    We are seeking a Client Services Representative at our Rocky River location.The Client Services Representative serves as a liaison between our clients and the call center staff. They provide supportive positive services both internally and externally to resolve issues. Provide administrative support and processing for call center staff.Key...


  • Indianapolis, United States The LaSalle Group Full time

    LaSalle Network is currently partnered with one of the nation's leading Revenue Cycle Management companies in the Indianapolis area. Our client is hiring a Client Services Specialist to support their growing business and new clients. This is a brand new, state of the art facility with ample opportunity to grow your career! Client Services Specialist...


  • Indianapolis, United States Gpac Full time

    Job DescriptionDo you enjoy interacting with clients, organizing documents, and learning new things? If so, we are seeking a client service associate to join our high net worth investment advisory team. In this role, you will be responsible for providing excellent service through timely and accurate administrative support across client accounts. Primary...


  • Indianapolis, United States Trimedx Full time

    If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance. * Everyone is focused on serving the customer and we do that by collaborating and supporting each other * Associates look forward to coming to work...


  • Indianapolis, United States VCA Antech, Inc. Full time

    VCA Beech Grove Animal Hospital seeks a Part-Time Client Service Representative to join our Front Desk Team! Why We Need You As the face of VCA Beech Grove Animal Hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.  The Client Service Representative...


  • Indianapolis, United States JPMorgan Chase Full time

    Do you enjoy working with clients, and or training small groups of people? As a Client Training Analyst you will have the opportunity to coach new and existing clients on the use of new treasury products. As a Client Training Analyst within the Commercial Bank, you will develop learning plans for our clients that are tailored to their unique needs. The...