Operations Support Manager

2 weeks ago

Juneau, United States Chenega Corporation Full time

Summary

Join our growing team We are seeking an Operations Support Manager who

s

upports the MDA Security and Emergency Management Directorate (DSS) in managing Security Operations Services at MDA facilities.

Responsibilities

What You'll Get To Do: Ensure

operations support including badging, common access card, visitor control center and conference events are executed in full compliance with contract requirements. Produces and reviews technical documents to provide recommendations to improve security methods, performance, or efficiency. Oversees in-coming/out-going Visit Authorization Requests (VARS). Provide access control and circulation enforcement at MDA facilities. Issue security credentials: Access Badges, Common Access Cards (CACs), PEA Cards, and Courier Cards. CAC pin reset administrator. Unblock CAC pins and reset CAC pins to ensure that they are the same as in OnGuard. Properly trained

in the execution of Annex I (Badge Administration) and knowledgeable of all relevant Badge Program functions. Responsible for execution of the Visitor Control Program by Annex J (Visitor Control Program) and will ensure Visitor Control functions are in compliance with associated procedural guidance. Provides first response & assessment of emergencies (Red Cross first aid, Adult CPR, external defibrillator (AED) certifications). Perform SOC support actions –

monitor

three separate integrated electronic security systems. Conduct security inspections and respond to alarms,

incidents and emergencies

and aid as

required

. Maintain security situational awareness. Provide s

upport

to CAC/Badge, VCC and Conference coordination as needed. Must

be well versed in Lenel OnGuard IESS, Milestone CCTV, DEERS/RAPIDS, and DISS. Provide support to the EACS Training Program, Quality Control Program, and Property Management Program. Create

and

maintain

both OnGuard and Milestone accounts. Give correct access levels for each system. Obtain

and

maintain

all CAC office certifications through DMDC (Defense Manpower Data Center) if

required

. Provides

MDA in/out-processing (WITS) program. Provides

accountability for both CAC and Badge consumables/supplies. Submit

Incident Reports for anything

that’s

covered in the emergency checklist. Must be able to put out e-alerts using the

AtHoc

system. Troubleshoot OnGuard and ensure records for your region are complete and error free. Be able to run different reports in OnGuard. Provide feedback for alarms and be able to trace alarms to find the cause of the alarm. Be able to manipulate door functions in OnGuard

. Inventory and account for all Government Property assigned to your duty post/job function. Conduct key inventory/control as

appropriate

and in conjunction with SOPs. Other duties as assigned

Qualifications

You'll Bring These Qualifications: Minimum of a BS/BA degree in computer science or computer-related fields and/or equivalent training and experience. Eight (8) years of management

experience

preferably with a civilian police force, military police force, or civilian security guard organization. Ten (10) years’ experience in security or law enforcement administration and substantial operations experience in the armed forces, security, police, or civilian equivalent or related field, eight (8) of which

is

at the supervisory level. Eight (8) years of progressively responsible

general experience

gained in analytical decision-making and administrative work and activities at the executive management level. Eight (8) years of specialized experience

directly related

to the work performed in access control,

badging

or common access cards. Eligible to obtain and

maintain

a Secret Clearance. Knowledge,

Skills

and Abilities: Must know a variety of computer software applications in word processing, spreadsheets, database, (MS Word, Excel, Access, PowerPoint), and Outlook.

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