Senior IT Support Specialist
3 weeks ago
Keeley Companies is currently seeking an experienced and highly skilled Senior IT Support Specialist to join our IT Service Desk team. This pivotal role is designed for a seasoned professional who is adept at providing both on-site and remote technical support across a range of IT domains. As an IT Support Specialist, you will act as a primary point of escalation for complex IT issues, offering your expertise to ensure the seamless operation of our IT infrastructure and support processes.
Primary Responsibilities:
Serve as a key point of escalation for IT support issues, or assist with the daily ticket flow, providing high-level technical assistance both on-site and remotely. This includes troubleshooting complex desktop, network, and system problems, as well as implementing router and firewall configurations.
Demonstrate hands-on proficiency and expertise in managing and supporting Microsoft Azure environments, Active Directory, PowerShell scripting, Microsoft Exchange, Microsoft Windows, and printer setup and configuration.
Provide support for network-related issues, including but not limited to, router/firewall configuration and management, network troubleshooting, and the implementation of network security measures.
Actively collaborate with the IT team in the development and refinement of IT support processes, ensuring they meet the evolving needs of the organization.
Identify system infrastructure needs and provide insightful feedback for the development and implementation of new systems or enhancements to existing systems.
Capable of operating autonomously or collaboratively on diverse IT-related projects, with responsibilities including the planning and execution of initiatives aimed at enhancing IT infrastructure and services. Ensure projects are completed efficiently and provide regular progress reports to management.
Maintain detailed documentation of issues resolved and processes developed, ensuring knowledge sharing and continuity within the Service Desk Team.
Minimum Qualifications:
A bachelors degree in information technology, Computer Science, or a related field or equivalent level experience.
Minimum of 5 years of experience working in an IT-related field, with a proven track record of technical proficiency and problem-solving skills.
Demonstrated hands-on expertise in Azure, Active Directory, PowerShell, Microsoft Exchange, router/firewall configuration and management, Microsoft Windows, and printer setup and configuration.
Excellent problem-solving abilities, capable of troubleshooting complex IT issues and devising effective solutions.
Strong communication skills, with the ability to provide clear and effective support to users, as well as collaborate with team members on IT projects and processes.
A proactive team player who can work collaboratively within the IT department and across departments to improve IT support and infrastructure.
Experience with CISCO networking. CCNA level with 5+ years experience. Proven ability to design and maintain LAN environment. Ability to configure and troubleshoot IPsec tunnels for secure network communication.
Desired Certifications:
CCNA
Azure Administrator Associate
CompTIA A+
All candidates agree to complete an assessment for selection and pre-employment drug screen.
EOE/AA M/F/Disabled/Vet
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