Senior IT Support Specialist

3 weeks ago


Des Moines, United States CareerBuilder Full time

Keeley Companies is currently seeking an experienced and highly skilled Senior IT Support Specialist to join our IT Service Desk team. This pivotal role is designed for a seasoned professional who is adept at providing both on-site and remote technical support across a range of IT domains. As an IT Support Specialist, you will act as a primary point of escalation for complex IT issues, offering your expertise to ensure the seamless operation of our IT infrastructure and support processes.

Primary Responsibilities:

Serve as a key point of escalation for IT support issues, or assist with the daily ticket flow, providing high-level technical assistance both on-site and remotely. This includes troubleshooting complex desktop, network, and system problems, as well as implementing router and firewall configurations.

Demonstrate hands-on proficiency and expertise in managing and supporting Microsoft Azure environments, Active Directory, PowerShell scripting, Microsoft Exchange, Microsoft Windows, and printer setup and configuration.

Provide support for network-related issues, including but not limited to, router/firewall configuration and management, network troubleshooting, and the implementation of network security measures.

Actively collaborate with the IT team in the development and refinement of IT support processes, ensuring they meet the evolving needs of the organization.

Identify system infrastructure needs and provide insightful feedback for the development and implementation of new systems or enhancements to existing systems.

Capable of operating autonomously or collaboratively on diverse IT-related projects, with responsibilities including the planning and execution of initiatives aimed at enhancing IT infrastructure and services. Ensure projects are completed efficiently and provide regular progress reports to management.

Maintain detailed documentation of issues resolved and processes developed, ensuring knowledge sharing and continuity within the Service Desk Team.

Minimum Qualifications:

A bachelors degree in information technology, Computer Science, or a related field or equivalent level experience.

Minimum of 5 years of experience working in an IT-related field, with a proven track record of technical proficiency and problem-solving skills.

Demonstrated hands-on expertise in Azure, Active Directory, PowerShell, Microsoft Exchange, router/firewall configuration and management, Microsoft Windows, and printer setup and configuration.

Excellent problem-solving abilities, capable of troubleshooting complex IT issues and devising effective solutions.

Strong communication skills, with the ability to provide clear and effective support to users, as well as collaborate with team members on IT projects and processes.

A proactive team player who can work collaboratively within the IT department and across departments to improve IT support and infrastructure.

Experience with CISCO networking. CCNA level with 5+ years experience. Proven ability to design and maintain LAN environment. Ability to configure and troubleshoot IPsec tunnels for secure network communication.

Desired Certifications:

CCNA

Azure Administrator Associate

CompTIA A+

All candidates agree to complete an assessment for selection and pre-employment drug screen.

EOE/AA M/F/Disabled/Vet

#LI-AG1

#J-18808-Ljbffr



  • Des Moines, United States Arvum Senior Living Full time

    Job DescriptionJob DescriptionAbout Arvum Senior LivingArvum Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused Assisted Living and Memory Care communities throughout the Midwest in Illinois, Iowa, Kansas, Missouri, and Wisconsin. Our company, which was built on our “Pillars of...


  • West Des Moines, United States Highmark Senior Living Full time

    Job DescriptionJob DescriptionAbout Highmark Senior LivingHighmark Senior Living is a senior living property management company based in West Des Moines, IA. Highmark oversees the daily operations and general management services for Edencrest communities in Central Iowa. As a leading senior living property manager, our focus is on providing excellent care,...

  • Sales Specialist

    1 week ago


    West Des Moines, United States Highmark Senior Living Full time

    About Highmark Senior Living Highmark Senior Living is a senior living property management company based in West Des Moines, IA. Highmark oversees the daily operations and general management services for Edencrest communities in Central Iowa. As a leading senior living property manager, our focus is on providing excellent care, innovative life experiences...

  • Sales Specialist

    2 weeks ago


    West Des Moines, United States Highmark Senior Living Full time

    Job DescriptionJob DescriptionAbout Highmark Senior LivingHighmark Senior Living is a senior living property management company based in West Des Moines, IA. Highmark oversees the daily operations and general management services for Edencrest communities in Central Iowa. As a leading senior living property manager, our focus is on providing excellent care,...


  • West Des Moines, United States Highmark Senior Living Full time

    Job DescriptionJob DescriptionAbout Highmark Senior LivingHighmark Senior Living is a senior living property management company based in West Des Moines, IA. Highmark oversees the daily operations and general management services for Edencrest communities in Central Iowa. As a leading senior living property manager, our focus is on providing excellent care,...


  • West Des Moines, United States HDG, Inc. Full time

    Essential Duties and Responsibilities - Business Development Specialist Prospecting and Lead Generation:Identify and research potential referral sources for Assisted Living or Independent Living in the designated geographic area.Identify and research potential geriatric physician offices as referral sources for Assisted Living or Independent Living in the...


  • Des Moines, United States CareerBuilder Full time

    **Hawarden PC Support Specialist - Coilcraft** **Coilcraft** **Hawarden, IA, USA** Coilcraft is a successful, privately-held company in Cary, IL with a worldwide reputation for high quality passive electronic components. Coilcraft operates in a wide range of industries, including telecommunication, computers, automotive, broadband communications and consumer...

  • Sales Specialist

    5 days ago


    West Des Moines, United States HDG, Inc. Full time

    The Sales Specialist will be responsible for building relationships with prospective residents and their families, guiding them through the decision-making process, and ultimately facilitating move-ins. This role requires strong interpersonal skills, empathy, and a passion for helping seniors find the perfect living arrangement. The Sales Specialist works...

  • IT Support Specialist

    2 weeks ago


    Des Moines, United States The Waldinger Corporation Full time

    Description The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding an IT Support Specialist - Enterprise Applications to our team! Administers new user setup and ongoing support for MFS (Penta Mobile) technicians. Provides daily support of Business Applications to local and remote users with the goal...


  • Des Moines, United States The Waldinger Corporation Full time

    Description The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding an IT Support Specialist - Enterprise Applications to our team! Administers new user setup and ongoing support for MFS (Penta Mobile) technicians. Provides daily support of Business Applications to local and remote users with the goal...


  • Des Plaines, United States Brilliant Staffing Full time

    Job Description Brilliant Financial Staffing has been engaged in the search for a Senior Billing Specialist for our client located in Des Plaines, IL. Our client is an energy solutions provider, and they are looking for a skilled Senior Billing Specialist to join their team on a contract to hire basis. The organization recently has experienced growth which...


  • Des Moines, United States Transportation Security Administration Full time

    Summary Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure...


  • Des Moines, United States Campbell Street Senior Living Full time

    Job Description Job Description Company: Campbell Street Senior Living Location: Midwest (Travel Required) Overview: Campbell Street Senior Living is a leading provider of long-term care, skilled nursing, assisted living, and independent living facilities across the Midwest. We are committed to fostering a supportive team environment and providing...


  • Des Moines, United States Campbell Street Senior Living Full time

    Company: Campbell Street Senior Living Location: Midwest (Travel Required) Overview: Campbell Street Senior Living is a leading provider of long-term care, skilled nursing, assisted living, and independent living facilities across the Midwest. We are committed to fostering a supportive team environment and providing top-quality resources to our communities....


  • Des Moines, United States Campbell Street Senior Living Full time

    Job DescriptionJob DescriptionCompany: Campbell Street Senior LivingLocation: Midwest (Travel Required) Overview: Campbell Street Senior Living is a leading provider of long-term care, skilled nursing, assisted living, and independent living facilities across the Midwest. We are committed to fostering a supportive team environment and providing top-quality...


  • Des Moines, United States Wellmark Blue Cross & Blue Shield Full time

    About the Role: The Benefit Configurations Specialist will serve as benefit subject matter resource by providing high quality and timely benefit system logic for all market segments including complex and performance group contracts in accordance with Specialist, Configuration, Customer Service, Technology, Claims, Design, Support


  • Des Moines, Iowa, United States Department Of Transportation Full time

    Summary This position is located within the Office of Security and Hazardous Materials Safety (ASH) and may be assigned to a geographical location under the purview of the Office of Investigations. The mission of ASH is to ensure aviation safety, support national security, and promote an efficient airspace system through the development and administration...


  • Des Moines, United States Strategic Staffing Solutions Full time

    Desktop Deployment Technician openingsLocation: Des Moines, IA - 100% on siteNOTE: Resources will need to travel to several locations.; Mileage reimbursement will be providedDuration: 6 months, with possible extensionsPosition may be required to provide after hours and/or occasional weekend support.Deployment TechnicianInstall the requested applications and...


  • Des Moines, United States Strategic Staffing Solutions Full time

    Desktop Deployment Technician openingsLocation: Des Moines, IA - 100% on siteNOTE: Resources will need to travel to several locations.; Mileage reimbursement will be providedDuration: 6 months, with possible extensionsPosition may be required to provide after hours and/or occasional weekend support.Deployment TechnicianInstall the requested applications and...


  • Des Moines, Iowa, United States Department Of Transportation Full time

    Summary This position is located within the Office of Security and Hazardous Materials Safety (ASH) and may be assigned to a geographical location under the purview of the Office of Investigations. The mission of ASH is to ensure aviation safety, support national security, and promote an efficient airspace system through the development and administration...