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Customer Service
2 months ago
**Job Summary:**
Our Dispatchers are responsible for planning, scheduling, coordinating and controlling drivers, loads and equipment. Duties include using telephone and computer to communicate assignments and compiling statistics and reports on work progress.
**What to expect in your role:**
* Manage software dispatch systems and maintain customer relationships in the dispatch and supervision of drivers on loads.
* Ensure driver compliance with Department of Transportation regulations.
* Complete daily reporting of dispatch activity.
* Facilitate all over the road breakdowns, accidents, weather delays and any route exceptions.
* Build customer relationships- continuously work on customer/account relations.
* Provides customers with carrier updates.
* Replies to incoming email which includes chat inquiries, and new business inquiries.
* Provide general support to all customers.
* Carrier relations to obtain positive ratings from drivers.
* Confirm orders are delivered.
**What you need to succeed:**
* Ensures that appearance and personal conduct is always professional.
* Excellent attendance record.
* Wears appropriate clothing for job functions.
* Works at maintaining a good rapport and a cooperative working relationship with physicians, health plans and staff.
* Represents the company in a positive and professional manner in the community.
* Complies with all organizational policies regarding ethical business practices.
* Communicates the mission, ethics and goals of the company.
* Possesses high school diploma or equivalent.
* 1 to 2 years of Dispatch experience.
* Previous experience or successful completion of factory training seminar for home medical equipment preferred.
**What we offer to you:**
We care for our employees as much as we care for our patients, which is why we offer a comprehensive benefits package, generous PTO, and employee wellness programs.
**Equal Opportunity Employer**
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. .
