Rental Kiosk Agent

1 month ago

Salt Lake City, United States Budget Rent A Car Full time

Job Type

Full-time

Description

Budget Car and Truck Rental of Utah is seeking a Kiosk Rental Agent who are responsible for managing daily operations at our international airport location, including processing customer transactions; opening, closing, as well as extending contracts and maintaining accurate records.

This role requires a detail-oriented individual with excellent customer service skills, the ability to work independently, and proficiency in adapting to various situations.

Benefits:

  • Full benefits after 60 days of employment: health, dental and vision insurance.
  • Paid Incentives.
  • Paid time off.
  • Paid vacation hours.
  • Paid Holidays.
  • Opportunities for career advancement within the company.
  • 401K retirement benefits with company match.
  • Build your skillset.
Key Responsibilities:
  • Customer Service: Assist customers with rental and return processes, address inquiries, and resolve any issues that arise during the night shift.
  • Inventory Management: Monitor and manage inventory of rental vehicles, including logging vehicle returns and checking for damage or cleanliness.
  • Sales: Promote upgrades to a more premium car; advising customers on protection product services and additional services to enhance the customer experience.
  • Data Entry: Enter and update customer information, rental agreements, and other relevant data into the system accurately and efficiently.
  • Problem Solving: Address any issues that arise such as customer disputes, vehicle disputes, vehicle availability, or system malfunctions.
  • Compliance: Ensure all operations comply with company policies and procedures, as well as local regulations.
  • Communication: Coordinate with staff to ensure a smooth transition and effective handover of responsibilities.
Family owned and operated for over 45 years we are the largest car rental franchise in the United States. Hands down we have the best and most confident team in the industry. We are a global brand combined with entrepreneurial benefits. We don't believe in many levels of hierarchy. From our corporate office to every location, each employee is essential to our operation. People are our greatest asset.

Requirements
  • High school diploma or equivalent required.
  • Previous experience in a customer service, retail, or auditing role, ideally within the car rental industry.
  • Ability to work independently with minimal supervision.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations calmly and efficiently.
  • Valid driver's license with clean driving record (no more than 2 incidents/accidents in last 3 years).
  • Must be 18 years of age and legally authorized to work in the United States.
  • Hiring is contingent on passing a complete background check and drug screen.

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