Hotel Front Desk

3 weeks ago

Kansas City, United States Caesars Entertainment Full time
Job Description

ESSENTIAL JOB FUNCTIONS:
  • Responsible for guest satisfaction and complete flow of communication at and around the front desk. Registers and processes guest promptly upon arrival and departure.
  • Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate.
  • Receive and processes' telephone and walk-in reservations accurately to ensure guest satisfaction. Required to stand for extended periods of time.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters so prompt corrective actions can be taken.
  • Oversee a secure and safe environment for employees and guest.
  • Grooming must meet property standards.
  • Perform all duties requested or required.
  • Greeting and welcoming hotel/casino guests in an energetic & enthusiastic manner.
  • Assigning appropriate guest room accommodations during hotel check-in.
  • Verifying that departing guests have experienced superior hospitality.
  • Invoking service recovery when appropriate.
  • Cashiers following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
  • Accurately inform guests of shows, facilities, services and room amenities available at Harrah's.
  • Assists guests by attempting to honor special requests for specific accommodations, and presents options when those requests cannot be met.
  • Makes reservations and handles cancellations.
  • Ability to handle multiple tasks with a sense of urgency.
QUALIFICATIONS:
  • High School Diploma or equivalent required.
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
  • Must be 21 years of age.
  • Must be able to obtain Missouri Gaming License.
  • Must be able to work any day of the week and any shift, including holidays and weekends.
  • Must have excellent customer service/communication skills.
  • Knowledgeable in data entry, read and interpret output from a computer
  • Ability to read, write and understand English.
  • Must perform duties with a sense of urgency.
  • Ability to use a computer.
  • Must possess the ability to deal with a variety of people.
  • Must possess the mathematical ability to add, subtract, multiply and divide.
  • Must possess a polished, impeccable appearance and a professional demeanor.
  • Must be detail oriented.
  • Guest service experience required.
WORK ENVIRONMENT REQUIREMENTS:
  • Must be able to work independently along with a team mentality.
  • Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
  • Must be able to stand for prolonged periods of time or entire shift.
  • Must be able to work at a fast pace and in stressful situations.
  • Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
  • Must be able to read, write, speak and understand English.
  • Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
  • Mathematical abilities including addition and subtraction/accurate record keeping strongly required.
  • Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.).

DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

  • Hotel Front Desk Agent

    2 weeks ago

    Kansas City, United States Crossroads Hotel Group LLC Full time

    Job DescriptionJob DescriptionThe ideal candidate for this position would be flexible to coverMorning (7-3)PM shifts (3p-12A) (4P-12A)Night Shift 11PM-7A.Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver...

  • Hotel Front Desk Clerk

    2 weeks ago

    Kansas City, United States Orangewood Inn & Suites KCI Full time

    DescriptionHotel Front Desk Clerk (7 am to 3 pm Shift) We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a...

  • Hotel Front Desk Clerk

    2 weeks ago

    Kansas City, United States Orangewood Inn & Suites KCI Full time

    Job DescriptionJob DescriptionHotel Front Desk Clerk (7 am to 3 pm Shift)We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent...

  • Hotel Front Desk Clerk

    2 weeks ago

    Kansas City, United States Holiday Inn Express Kansas City Downtown Full time

    We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love...

  • Hotel Front Desk Receptionist

    3 weeks ago

    Kansas City, United States Holiday Inn Kansas City Downtown Full time

    Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...

  • Hotel Front Desk Attendant

    3 weeks ago

    Kansas City, United States Fairfield Inn by Marriott Kansas City DowntownUnion Hill Full time

    Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...

  • Hotel Front Desk Receptionist

    2 weeks ago

    Kansas City, United States Holiday Inn Kansas City Downtown Full time

    Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...

  • Hotel Front Desk Clerk

    2 weeks ago

    Kansas City, United States Holiday Inn Express Kansas City Downtown Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Hotel Front Desk Attendant

    2 weeks ago

    Kansas City, United States Fairfield Inn by Marriott Kansas City DowntownUnion Hill Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...

  • Front Desk Agent

    3 weeks ago

    Kansas City, United States Elms Hotel & Spa Full time

    **Front Desk Agent** Hyatt Place Salt Lake City/Farmington/Station Park 222 North Union Avenueundefined Farmington UT 84025 Posted: Jun 1, 2021 Share Front Desk Agent via Email **Summary** A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding...

  • Hotel Front Desk Receptionist

    1 month ago

    Kansas City, United States Holiday Inn Kansas City Downtown Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...

  • Front Desk Supervisor

    2 weeks ago

    Oklahoma City, United States Colcord Hotel Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay....

  • Front Desk Supervisor

    2 weeks ago

    Oklahoma City, United States Colcord Hotel Full time

    Job Title: Front Desk Supervisor Job Summary: We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay....

  • Front Desk Agent

    1 month ago

    Oklahoma City, United States Colcord Hotel Full time

    Job DescriptionJob DescriptionDescription:Job Title: Front Desk AgentWe are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must.Requirements:Responsibilities:- Greet guests...

  • Front Desk Agent

    3 days ago

    Oklahoma City, United States Colcord Hotel Full time

    Job Type Full-time, Part-time Description Job Title: Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must. Requirements Responsibilities: - Greet...

  • Front Desk Agent

    4 weeks ago

    Oklahoma City, United States Colcord Hotel Full time

    Job Type Full-time, Part-timeDescriptionJob Title: Front Desk AgentWe are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must.RequirementsResponsibilities:- Greet guests and...

  • Front Desk Supervisor

    2 weeks ago

    Oklahoma City, United States Colcord Hotel Full time

    Job DescriptionJob DescriptionDescription:Job Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests...

  • Hotel Front Desk Night Auditor

    2 weeks ago

    Kansas City, United States Fairfield Inn by Marriott Kansas City DowntownUnion Hill Full time

    Job DescriptionJob DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience...

  • Hotel Front Desk Manager

    4 days ago

    Salt Lake City, United States Fairfield Inn by Marriott Downtown SLC Full time

    Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should...

  • Front Desk Agent

    5 days ago

    Kansas City, United States The Fontaine, A Kansas City Hotel Full time

    Property Description: The Fontaine, A Kansas City Hotel, is a trendy and upscale boutique hotel located in the heart of Kansas City, MO, offering an exciting and vibrant work environment for job applicants seeking a career in hospitality. Joining the team at The Fontaine means being part of a property known for its contemporary design, exceptional service,...