IT Helpdesk Support Specialist

3 weeks ago

Syracuse, United States CareerBuilder Full time

** IT Helpdesk Support Specialist**
**Job Category****:** Information Technology

**Requisition Number****:** ITHEL002078

Showing 1 location

**Job Details**
**Description**
**Essential Job Functions**
* Coordinates investigations to resolve information system issues
* Conducts research to understand, explain and resolve technology issues
* Communicates updates to users that have been or may be affected by a problem
* Follows up with users after problems have been resolved
* Utilizes help desk tracking software to present recommendations and improvements for user systems
* Initiates onboarding procedures for new users into the system
* Ensures response times are quick and effective to appropriately resolve requests
* Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issues
**Basic Job Skills**
* Trouble shooting skills
* Ability to foster teamwork
* Decision-making skills
* Oral and written communication skills
* Ability to identify and seek needed information/research skills
* Technical expertise
* Ability to positively communicate and collaborate with their customer base in all situations and cases
* Industry experience performing essential job functions with technology used by INFICON
**Behaviors**
The IT Help Desk Support Specialist position is for individuals that possess a solid foundation in computer systems as well as a foundation in IT fundamentals and their implementations. It is intended for those who have experience working and interacting within a corporate environment. Successful employees in this role will demonstrate the following behaviors:
* Continual effort to increase his/her technical abilities and education
* Works towards becoming an emerging expert for specific IT technologies
* Seeks to take ownership of his/her work
* Willingness to work independently, even when stepping outside of his/her comfort zone and working with new techniques or technologies
* Recognizes when aspects of a task exceed his/her abilities and seeks out assistance (team lead, manager, etc.) for clarification and guidance
* Demonstrates maturity when interacting with others (such as the members of his/her team, internal/external customers, and other colleagues)
* Demonstrates ability to motivate, lead, and mentor more junior members of teams and projects
**Skills**
**Required**
**Analytic/Problem Solving**

*Some Knowledge*

**Troubleshooting**

*Some Knowledge*

**Computer Skills**

*Some Knowledge*

**Goal Completion****:** Inspired to perform well by the completion of tasks

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**Education**
**Required**
Technical/other training or better in Information Technology or related field.
**Experience**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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