Night Auditor

2 weeks ago


Pittsburgh, United States Concord Hospitality Full time

DescriptionWe are hiring a Night AuditorWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7....so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. As the late shift you are essentially working without management supervision so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non- traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.Role Responsibilities:As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by:Processing credit card transactions and other (restaurant, events, lounge) for the dayHandling phone system, transferring calls, reservations, etccVerify, balance and review hotel room availabilityPerform Check-in and Check-out proceduresAdminister guest payment policies and look for errors from the day shiftsPrepare folios for the morning departing guestsMaintain overall lobby appearance and assist with AM breakfast set up if neededBe versed in all hotel emergency proceduresHere are some reasons our associates like working for us:BenefitsWe offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.Why Concord?Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.


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