![826 National](https://media.trabajo.org/img/noimg.jpg)
Salesforce Administrator
4 days ago
POSITION DESCRIPTION
The Salesforce Administrator is responsible for the direction and maintenance of our Salesforce database, which provides essential infrastructure support for our volunteer, donor, student, and research operations. This is a full-time position that reports to the Director of R&D.
The main organizational priorities for the Salesforce Administrator include:
1) Provide ongoing administration, support, and training on the Salesforce database system and related applications to continually improve and streamline the 826 Network’s use of Salesforce; (50%)
2) Lead our organizational Salesforce strategy by developing system policies and procedures for the 826 Network and identify and/or develop new resources to further enhance and strengthen the database; (30%) and,
3) Support showcasing impact through the use of the existing database to better articulate, measure, and report out on impact. (20%)
RESPONSIBILITIES
Design enduring, scalable, and codified systems and enhance existing systems that enable the continued development, integration, and successful use of our Salesforce database in alignment with 826 National strategic goals
Provide effective and timely communication to 826 Network staff customer service requests
Develop, maintain, and monitor protocols for accurate data entry, management and hygiene. Manage data syncs, regular data imports, and weekly data backups
Maintain and update detailed documentation of network-wide operating procedures and user guides
Be the go-to-expert on Salesforce platform including production of reports, dashboards and campaigns
Empower and educate 826 Network data managers at each chapter to support and enhance the implementation of the Salesforce platform at the local level
Install and maintain app integrations and updates and review and activate Salesforce release updates as needed
Attend conferences, classes, or participate in local user groups to identify best practices and further Salesforce/database admin proficiency
Primary liaison with our outsourced Salesforce consultants and Salesforce customer support
Support the 826 National team on operational projects as needed
SKILLS AND QUALIFICATIONS:
A flexible, creative, entrepreneurial spirit and a demonstrated passion for the mission, vision and values of 826 National
At least 2+ years of Salesforce administration experience, preferably using NPSP (Nonprofit Success Package) and/or experience and knowledge working with nonprofits that use Salesforce
Preferred but not required: proficiency with donation platforms (such as Classy), marketing platforms (such as MailChimp or Constant Contact), form builder/data collection platforms (such as FormAssembly), and data import tools (such as Apsona)
Excellent interpersonal and customer service skills
A solutions-based thinker, who approaches new ideas or challenges openly and positively
Experience working and communicating with diverse constituents, teams and colleagues and communicating technical information in terms that are easy for teammates to understand
Strong, organizational, analytical and project management skills
Ability to convene and motivate teams, staff members, and volunteers
Able to thrive under pressure, manage simultaneous projects, and balance the needs of varying levels of stakeholders
Able to take ownership and drive activities to completion independently
Bachelor’s degree or high school diploma
Position is open until filled. Final compensation is commensurate with experience.
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