Service Writer/Advisor
4 weeks ago
Job Type
Full-time
Description
Mike Calvert Toyota is looking for an experienced automotive Service Writer.
The Service Advisor is responsible for building strong customer relationship and selling the technicians' time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
Why Mike Calvert?
Mike Calvert is a company of people first, we offer a great work environment We are proud to be one of the fastest growing Toyota stores in the nation. Our Service Department is
OVERFLOWING
with work. Ask any Mike Calvert technician and they will tell you that they are proud to be a part of the Mike Calvert Toyota team. Come be a part of something unique- The Mike Calvert Way
Ensure that customers receive prompt, courteous, and effective service
Greet customers and assist them with any inquiries they may have
Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
Drive the sale of technicians' time to meet departments sales forecast
Consult with customer on applicable service specials.
Prioritize required services, and be prepared to provide options upon request.
Document declines for services and ask for follow-up on future service considerations.
Establish and maintain a close relationship with the customer
Keep customer informed on completion times, service expenses, and possible changes.
Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Spend quality time building relationship with the customer.
Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
Requirements
One year of experience in a service adviser role strongly is required
Toyota experience preferred but not required
Must be familiar with Reynolds&Reynolds
Must have computer proficiency
Valid driver's license
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