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Front Desk Receptionist

2 months ago

New York, United States AthenaPsych Full time

AthenaPsych is a New York State mental health approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities.

We are seeking a compassionate and organized Front Desk Receptionist to join our outpatient mental health clinic. The ideal candidate will provide excellent front desk support, ensuring a welcoming environment for clients and their families. Responsibilities include managing client appointments, greeting all clients with a professional demeanor and assisting with administrative tasks while maintaining confidentiality and sensitivity to client needs.

Duties and Responsibilities:

  • Professionally greet clients entering the clinic while managing the check-in/check-out process.
  • Manage all client foot traffic and direct inquiries to appropriate staff.
  • Schedule follow up client appointments and maintain the clinic’s internal calendar.
  • Handle basic administrative tasks, including filing, making copies and data entry
  • Manage incoming and outgoing mail correspondences, incoming faxes, shipments, and additional recordkeeping tasks.
  • Respond to all client inquiries in a polite and timely manner.
  • Ensure the reception area is tidy and presentable, stocked with all necessary stationery and material (e.g. pens, forms and brochures).
  • Interact with clinical and administrative staff onsite to assist with any clerical duties or requests.

Qualifications

  • High school diploma or equivalent.
  • Bilingual in Spanish Required.
  • Experience in a healthcare setting preferred.
  • Strong communication and interpersonal skills.
  • Proficient in Microsoft Office and experience with electronic health records
  • (EHR) is a plus.
  • Ability to maintain confidentiality and handle sensitive information.
  • Able to multitask and prioritize, and be comfortable working in a team as well as independently.
  • Professional attitude with great attention to detail.