Technical Support Specialist

4 weeks ago


Jackson, United States Elegant Enterprise-Wide Solutions Full time

REQUIRED SKILLS/EXPERIENCE YEARS Microsoft Active Directory 2012 R2 (or higher) experience 2 years Microsoft Exchange 2013 (or higher) experience 2 years Microsoft Server 2016 (or higher) experience 2 years Routing and switching experience 3 years Google G Suite and/or Microsoft Office 365 2 years Microsoft Azure Active Directory and Intune 2 years Experience implementing audio-visual communications (video conferencing) using H.323 protocol 1 year Experience developing and delivering technical training in a classroom setting 2 years Project management experience for hardware and software implementation projects 2 years WAN, LAN and network design experience, including development of layouts and specifications 2 years Microsoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA) 3 years Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration 3 years Microsoft Windows 10 and 11 experience 6 months Mac OS 10.11 or higher 2 years Microsoft SQL Server 2012 or higher 2 years Server and workstation virtualization experience 3 years Firewall configuration experience 3 years Experience in MDM technologies for setting up and managing devices on and off campus such as Google Admin Console, Intune for Education, JAMF, etc. 2 years Experience in setting up and managing a web filter for devices on and off campus 2 years Experience in implementing remote support solutions for devices on or off campus 2 years Wireless/Wi-Fi Networking Experience 2 Years Ability to interact with functional users and technical staff regarding business and information technology needs No minimum requirement specified Ability to listen and solve problems No minimum requirement specified Ability to create and maintain documentation No minimum requirement specified Ability to quickly and efficiently manage multiple tasks and projects No minimum requirement specified Ability to effectively work with team members in multiple geographic locations throughout Mississippi No minimum requirement specified

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