Customer Service Clerk I

4 weeks ago

Topeka, United States Kansas Action for Children Full time

at City of Wichita in Wichita, Kansas, United States Job Description Distinguishing Features of Work at City of Wichita in Wichita, Kansas, United States Job Description Distinguishing Features of Work This is clerical and public contact work providing specialized customer services by telephone and/or in person and maintaining related records. Customer services are provided in accordance with established policies and procedures. The nature of the services varies between position assignments. The specific information and knowledge required is learned on the job. Work is performed independently, but difficult problems may be referred to a supervisor or lead position. The days and hours for this position: Monday-Friday, 7:30am-5:30pm Bargaining Unit: Employees Council ***Posting may close at anytime once max number of applicants has been reached.** Examples of Work Performed Accepts service inquiries and related information from customers by telephone or personal contact. Accepts money from the public and issues change and receipts. May audit customer records. May prepare deposits. May keep records related to money received and disbursed. May open mail and process payments. May reconcile daily receipts. May notify customers to renew license or certification. May pick up mail at postal facility and bring into City Hall. Compiles and distributes invoices for services. May maintain customer transaction records. These examples are not intended to be all-inclusive. Other related duties may be assigned as needed. Requirements of Work Knowledge of and ability to work with the four functions of mathematics Some knowledge of basic record-keeping methods Ability to use a computer to access, interpret, and record information Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the telephone May require ability to use a cordless telephone with headset for all telephone contacts Ability to access records in file cabinets Ability to understand and interpret instructions in written, oral, diagram or schedule form Ability to carry out detailed but uninvolved written or oral instructions Ability to lift, carry and re-stack upto 30-pound loads of records, generally contained in shelves , boxes or drawers, for up to 10 feet Ability to access manual files from ground level to overhead reaches, possibly requiring the use of a stool or ladder Ability to sit for up to 30 minutes of each hour on a stool at a counter Ability to walk or stand up to 30 minutes of each hour Ability to repeatedly bend, stoop, turn , twist, or kneel in order to file or retrieve multiple records May require ability to use a calculator with speed and accuracy. May require ability to count money and make change. Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public Ability to communicate clearly and effectively, both orally and in writing May require ability to pass assessment test for bilingual skills May require ability to acquire and maintain a valid Kansas driver's license An employee shall not pose a direct threat to the health or safety of other individuals in the workplace Required Experience and Training One year of experience in public contact work and record keeping. Minimum of one year of experience in cash handling. Fluency in both spoken and written English and Spanish, with strong bilingual abilities is preferred. Must be legally authorized to work in the United States without the need of a sponsorship. Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check. For Municipal Court positions, must also be a U.S. Citizen, and pass a Kansas Bureau of Investigation (KBI) background investigation. Attainment of passing scores on pre-employment tests. #J-18808-Ljbffr

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