Senior Support Engineer

3 weeks ago

Holland, United States R.T.L.M. Inc Full time

Jouw taken:

Als Senior System Engineer fungeer je als het eerste aanspreekpunt voor de Support Engineers binnen het team. In nauwe samenwerking met het team zorg je ervoor dat alle ontvangen meldingen snel worden geregistreerd en afgehandeld. Je bent verantwoordelijk voor het oplossen van zowel eenvoudige als complexe ICT-problemen en vraagstukken, zowel op afstand als ter plaatse, en biedt ondersteuning aan interne IT-teams bij diverse projecten. Daarnaast beheer je platformen zoals Microsoft Intune t.b.v. de moderne werkplek, OKTA en Microsoft 365. Met jouw uitgebreide ervaring in systemen deel je graag kennis met de Support Engineers binnen jouw team. Tevens fungeer je als schakel tussen RTL Nederland en externe IT-leveranciers, waarbij het werken in stand-by diensten een integraal onderdeel van de functie vormt. Je neemt initiatief om systemen, procedures te verbeteren en moderniseren.

Jouw profiel:

Je hebt 5-7 aantoonbare jaren ervaring als Support Engineer, Servicedesk medewerker of als Systeembeheerder Je bent MBO+ of HBO geschoold richting ICT, bij voorkeur beheer of servicemanagement Je hebt goede kennis van Microsoft 365, Microsoft Endpoint en Microsoft Entra ID Ervaring met Microsoft Configuration Manager, Group Policies, OKTA en Netwerken (o.a. WIFI) Diepgaande kennis van Windows 10/11, macOS en Windows Server producten Ervaring met service managementsysteem Jira Service Management is een pré Je bent analytisch vaardig en maakt nieuwe systemen snel eigen Goede communicatieve vaardigheden in woord en schrift in Nederlands & Engels Je bent nieuwsgierig naar de nieuwste ontwikkelingen binnen de IT Je bent klantvriendelijk klantgericht, stressbestendig, flexibel, open blik, communicatief vaardig en je bent in staat om door te vragen naar de werkelijke problemen die spelen bij de gebruiker Je hebt geen 9-5 mentaliteit Je bent in het bezit van een rijbewijs Jouw team:

De afdeling Service Operations bestaat uit verschillende disciplines; Security Operations, Cloud & Infra en IT Servicedesk. Binnen de discipline IT Servicedesk werkt een team van 7 diverse medewerkers en een Service Delivery Manager nauw samen. Voor RTL is IT ontzettend belangrijk. Alle core-processen lopen via Service Operations.

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