Lead Desktop Support Engineer

3 weeks ago


Greenwich, United States Gotham Technology Group Full time

Title: Lead Desktop Support Engineer

Location: Onsite in Greenwich, CT (08631) or Norwalk, CT (06851)

Duration: FTE/Permanent

Salary: Total compensation is 100-135k +bonus

This role requires you to be on call including nights and weekends

Responsibilities:

  • Provide desktop and mobile device support firm wide as the initial point of contact
  • Install and configure computer systems and applications, including onboarding new hires
  • Analyze, troubleshoot and diagnose hardware/software problems
  • Liaison vendor support teams
  • Pro-actively prioritize and manage several milestones and projects efficiently
  • Utilize ticketing system for technical assistance requests, steps taken to resolve them, and the specific dates/individuals involved
  • Vendor and order management
  • Create online documentation pertaining to computer and application troubleshooting and usage
  • Maintain a working audit log detailing all system updates, as well as the date of completion
  • Professional written and interpersonal skills are essential when communicating with employees and vendors

Required:

  • Bachelor's or Technical degree in computer science or a related field
  • Over eight years of experience supporting employees and technology in a fast-moving environment
  • Extensive experience working with operating systems including Windows and Mac OSX, Linux is a plus
  • Knowledge of Microsoft Office applications, with a focus on Microsoft Excel and Outlook, O365 is a big plus
  • Experience with VDI (VMWare)
  • Experience supporting mobile devices (Android and IOS)
  • Experience supporting Trading Platforms (i.e. Bloomberg terminals)

Preferred:

  • White Glove support
  • Cybersecurity
  • Windows server management
  • DevOps or SecOPs
  • Patch management
  • Networking
  • Telephony


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