Community Services Coordinator

3 days ago

Minneapolis, United States Minneapolis Public Housing Authrority Full time
Job Description
Internal Close Date: June 25, 2024

Grade level: 8A

Salary: $26.09 - 38.26 per hour

Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.

Department/Location: Housing Choice Voucher / 1001 Washington Ave N

Summary

The Community Services Coordinators (CSC) will report to the Stable Homes Stable Schools (SHSS) Assistant Manager. SHSS is a partnership with the City of Minneapolis, the Minneapolis Public Housing Authority (MPHA), Hennepin County Health and Human Services, the YMCA of the Greater Twin Cities, and Minneapolis Public Schools. The initiative currently supports 43 schools and provides emergency assistance and wrap around services to families who are facing eviction, or at risk of becoming homeless.
The CSC for the emergency assistance program will focus on direct support to families experiencing a housing crisis to stabilize their housing, and case management services.

All activities must support the Minneapolis Public Housing Authority's ('MPHA' or 'Authority') mission, vision and values.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.
  • Develops supportive, professional relationships with participant families and empowers them to capably search for, obtain, and maintain quality homes in communities within the metropolitan area.
  • Monitors participant compliance with special program guidelines. Collects and provides information about community support services that will enable self-sufficiency.
  • Develops individualized action plans to assist with sensitive or complex issues that may impede them from attaining the goal of finding and keeping stable, quality housing. Such issues may include mental or physical health, employment, education, childcare, transportation, and other barriers to self-sufficiency.
  • Performs other related duties as assigned.
  • Collaborates with partners in identifying and providing referrals to community resources and services to help resolve problems and achieve the objectives of the special program in which they are a participant.
  • Performs all required procedures necessary to disburse any applicable financial supports.
  • Researches each community and creates packets for families that include information about resources, such as neighborhood schools, transportation routes and schedules, workforce and community centers, shopping areas, crime rates, and civic activities, as well as organizations available in those communities that will address the needs of the family.
  • Schedules briefings for participants who are in a housing search that will focus on fair housing information and program compliance, as well as strategies on approaching and talking with owners, selecting a suitable unit, understanding the lease agreement, and the renter's rights and responsibilities under the lease agreement.
  • Aids participants in their search for housing by connecting them to housing search resources, supporting their selection of a unit, and meeting with property owners and participants to promote understanding and advocacy for the special program in which they are a participant.
  • Meets with participants as needed to connect participants with available resources.
  • Plays an integral part in maintaining good owner relations and ensuring an ongoing supply of owner participants by mediating owner/participant conflicts to reach a purposeful and satisfactory conclusion.
  • Coordinates the special program participant caseload and corresponding owner base, by completing rent calculations for each of the families, executing and monitoring Housing Assistance Payment Contracts with owners, and implementing relevant financial adjustments for participants and owners.
  • Manages regulatory and Authority requirements. Applies and complies project specific procedures which differs from 'standard' fair share vouchers.
  • Protects the integrity of participant and program information; keeps participant, owner, and program records and work areas well organized; and maintains historical and reference data in Yardi or any other relevant computer database.
  • Manages and controls program integrity violations of the assigned participant caseload and owner base. Collaborates with staff to conduct investigations and informal hearings for possible program termination.
  • Creates, uses, and maintains a system to track and measure participant and program progress, maintains comprehensive documentation, and creates required and requested reports for management assessment of the program.
  • Identifies trends and participant housing outcomes through designated special program data tracking tools.

Behavioral Competencies

MPHA expects all employees to exhibit the following behavioral skills:

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Effective Communication: Employee is prepared, clear, concise and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds. The employee is occasionally required to travel to various Authority properties as well as participant residences.

Work Environment

This position includes an option for a voluntary hybrid telecommuting arrangement, following successful completion of the initial training program and in coordination with the supervisor. This option will be discussed during the interview process. Please note that hybrid telework arrangements are only an option when the telework location is in the State of Minnesota. This position includes an option for a voluntary hybrid telecommuting arrangement, following successful completion of the initial training program and in coordination with the supervisor. This option will be discussed during the interview process. Please note that hybrid telework arrangements are only an option when the telework location is in the State of Minnesota.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.

Office environment. The noise level in the work environment is usually moderate. Position also works on Authority properties and in participant residences, which may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud, and the environment may be more hazardous than a standard office environment. This position may be required to work with contractors as well as Authority residents.

Experience and Skills
Education and/or Experience

Associate's Degree in social services, public administration, or related field and a minimum of three (3) years of experience providing case management to a diverse, low-income client base. An equivalent combination of education and experience may be considered.

Some positions may require possession of a valid driver's license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority's automobile insurance plan at the standard rate. Must pass a criminal history background check.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

Job Benefits
The Minneapolis Public Housing Authority also offers an excellent benefits package that includes: Medical and Dental Insurance; Retirement plan; 457 deferred compensation plan; Group term life insurance (and optional term life insurance plans for family members); Long term disability insurance; paid sick leave; paid vacation leave; 12 paid holidays per year; tuition reimbursement program.

  • Client Services Coordinator

    3 weeks ago

    Minneapolis, United States Community Medical Services Full time

    Overview: Community Medical Services (CMS) is hiring a Client Services Coordinator. Under the supervision of the Clinic Manager, the Client Services Coordinator will be the face of the clinic and is responsible for greeting clients and visitors as they come into the clinic in a professional, pleasant, and trauma-informed manner. The Client Services...

  • Client Services Coordinator

    6 days ago

    Minneapolis, United States Community Medical Services Full time

    Overview: Schedule: Monday through Friday 10:00a - 6:00p Pay Range: $18-20/hr Community Medical Services (CMS) is hiring a Client Services Coordinator. Under the supervision of the Clinic Manager, the Client Services Coordinator will be the face of the clinic and is responsible for greeting clients and visitors as they come into the clinic in a...

  • Marketing and Communications Coordinator

    7 days ago

    Minneapolis, United States Minnesota Independence College and Community Full time

    Job DescriptionJob DescriptionDescription:Job SummaryThe Marketing and Communications Coordinator is responsible for driving our mission forward through effective and impactful marketing and communications efforts. With a deep understanding of marketing and communications principles and best practices, the Marketing and Communications Coordinator will...

  • Marketing and Communications Coordinator

    2 weeks ago

    Minneapolis, United States Minnesota Independence College and Community Full time

    Job DescriptionJob DescriptionDescription:Job SummaryThe Marketing and Communications Coordinator is responsible for driving our mission forward through effective and impactful marketing and communications efforts. With a deep understanding of marketing and communications principles and best practices, the Marketing and Communications Coordinator will...

  • Communications Coordinator

    1 month ago

    Minneapolis, United States Paradox Marketing Full time

    Job DescriptionJob DescriptionAre you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Communications Coordinator position might be what you are looking for! Paradox Marketing is a...

  • Communications Coordinator

    4 weeks ago

    Minneapolis, United States Paradox Marketing Full time

    Job DescriptionJob DescriptionAre you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Communications Coordinator position might be what you are looking for! Paradox Marketing is a...

  • Communications Coordinator

    6 days ago

    Minneapolis, United States Paradox Marketing Full time

    Job DescriptionJob DescriptionAre you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Communications Coordinator position might be what you are looking for! Paradox Marketing is a...

  • Communications Coordinator

    3 weeks ago

    Minneapolis, United States Paradox Marketing Full time

    Job DescriptionJob DescriptionAre you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Communications Coordinator position might be what you are looking for! Paradox Marketing is a...

  • Communications Coordinator

    3 weeks ago

    Minneapolis, United States Paradox Marketing Full time

    Job DescriptionJob DescriptionAre you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Communications Coordinator position might be what you are looking for! Paradox Marketing is a...

  • Customer Service Coordinator

    4 weeks ago

    Minneapolis, United States General Security Services Corporation Full time

    Job DescriptionJob DescriptionSummary:GSSC is privately owned and locally operated, seeking an experienced Customer Service Coordinator based out of Bloomington to join our team! Founded in 1946, GSSC remains one of the largest privately held security companies in the Midwest. The Customer Service Coordinator is responsible for the oversight/scheduling of...

  • Customer Service Coordinator

    3 weeks ago

    Minneapolis, United States General Security Services Corporation Full time

    Job DescriptionJob DescriptionSummary:GSSC is privately owned and locally operated, seeking an experienced Customer Service Coordinator based out of Bloomington to join our team! Founded in 1946, GSSC remains one of the largest privately held security companies in the Midwest. The Customer Service Coordinator is responsible for the oversight/scheduling of...

  • Community Intake Coordinator

    2 months ago

    Minneapolis, Minnesota, United States Avivo Full time

    Job DetailsJob Location 1826 Chicago Ave Mpls - MINNEAPOLIS, MNPosition Type Full TimeEducation Level High School Diploma/GED Salary Range $ $23.88 HourlyJob Shift DayJob Category Billing and IntakeDescription Avivo Chemical Mental Health Division is made up of two service Areas; Integrated Chemical Health/245G Substance Use Disorder programs and Community...

  • Resident Services Coordinator II

    1 week ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    Ebenezer offers a robust compensation package with generous benefits and wages ranging from $23 - $30 per hour. Wage determinations will be based on relevant experience We are looking for a Resident Services Coordinator II to join our team This posi Resident, Coordinator, Service, Retail, Healthcare, Support

  • Resident Services Coordinator II

    2 weeks ago

    Minneapolis, United States Fairview Health Services Full time

    Ebenezer offers a robust compensation package with generous benefits and wages ranging from $23 - $30 per hour. Wage determinations will be based on relevant experience We are looking for a Resident Services Coordinator II to join our team! This posi Resident, Coordinator, Service, Retail, Healthcare, Supportby Jobble

  • Marketing Communications Coordinator

    2 months ago

    Minneapolis, United States Paradox Marketing Full time

    Job DescriptionJob DescriptionAre you interested in marketing strategy and possess a natural talent for campaign coordination and logistics?  Paradox Marketing elevates high-profile brands' current strategies through unique marketing and sales campaigns that are relevant and cutting-edge. We are currently seeking a select few to fill our Marketing...

  • Marketing Communications Coordinator

    2 months ago

    Minneapolis, United States Paradox Marketing Full time

    Job DescriptionJob DescriptionAre you interested in marketing strategy and possess a natural talent for campaign coordination and logistics?  Paradox Marketing elevates high-profile brands' current strategies through unique marketing and sales campaigns that are relevant and cutting-edge. We are currently seeking a select few to fill our Marketing...

  • Marketing Communications Coordinator

    6 days ago

    Minneapolis, United States Paradox Marketing Full time

    Job DescriptionJob DescriptionAre you interested in marketing strategy and possess a natural talent for campaign coordination and logistics?  Paradox Marketing elevates high-profile brands' current strategies through unique marketing and sales campaigns that are relevant and cutting-edge. We are currently seeking a select few to fill our Marketing...

  • Marketing Communications Coordinator

    3 weeks ago

    Minneapolis, United States Paradox Marketing Full time

    Job DescriptionJob DescriptionAre you interested in marketing strategy and possess a natural talent for campaign coordination and logistics?  Paradox Marketing elevates high-profile brands' current strategies through unique marketing and sales campaigns that are relevant and cutting-edge. We are currently seeking a select few to fill our Marketing...

  • Marketing Communications Coordinator

    3 weeks ago

    Minneapolis, United States Paradox Marketing Full time

    Job DescriptionJob DescriptionAre you interested in marketing strategy and possess a natural talent for campaign coordination and logistics?  Paradox Marketing elevates high-profile brands' current strategies through unique marketing and sales campaigns that are relevant and cutting-edge. We are currently seeking a select few to fill our Marketing...

  • Coordinator - Wholesale Pharmacy Services

    2 months ago

    Minneapolis, United States Fairview Health Services Full time

    Overview This position is responsible for assisting in all aspects of the Wholesale Drug Distribution Services (WDDS), including purchasing items for Fairview-owned and non-owned clinics and Fairview pharmacies, maintaining medications in stock to meet customer needs, ensuring contracts are utilized, provide information on new products, research customer...