National Account Consultant
7 days ago
- Performance
- Use account data and critical thinking to effectively marry customer goals and objectives to HMSA's products and services.
- Achieve membership goals, quotas and minimum activity standards
- Manage RFI and RFP responses ensuring accuracy and timeliness
- Promote HMSA's products and services through consistent customer contact via phone and email correspondence with local and mainland contacts
- Research and analyze information to understand HMSA position on specific customer issues and if needed, negotiate acceptable outcomes with customer
- Responsible for being the primary contact for all account service issues
- Discuss strategic issues related to specific accounts with AMS Leadership on a timely basis, offering recommended solutions
- Relationships
- Manage national accounts with less than 25 subscribers, providing solutions based on our customers' needs.
- Become a trusted advisor to accounts as well as with the accounts' consultants/brokers
- Develop relationships with groups through resolving issues and providing innovative solutions to group inquiries.
- Educate employer groups on new HMSA programs and industry trends and the impact of these trends on cost and utilization.
- Manage internal and external customer relationships to ensure that employer needs are identified and addressed on a timely basis.
- Work on ancillary product proposals as requested
- Analysis
- Evaluate customer's business requirements and propose solutions to meet our customer's needs.
- Understand and identify the strategic vision and objectives within the employer group organizations while aligning HMSA products and services to help meet their business objectives.
- Industry knowledge
- Embrace continuous learning of the health care industry and Government regulations as well as HMSA's product offerings, value proposition and internal processes
- Actively maintain an understanding of the drivers and trends within the healthcare industry and HMSA that affect HMSA's employer groups and shape their business and buying decisions.
- Responsible for bringing information about the marketplace, customer needs perspectives, expectations, demands and requests to HMSA.
- Maintain awareness of competitive activities and opportunities. Research and communicate marketing and sales intelligence relating to competition and changes in the marketplace.
- Administrative
- Maintain accurate records of all activity and document all interactions via Salesforce.
- Report proposal/sales activity, jeopardy/lost accounts, competition, major issues as needed to the management team.
- Performs all other miscellaneous responsibilities and duties as assigned or directed
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National Account Consultant
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