Director of Operations
2 weeks ago
This role is on behalf of an RF-SMART Customer
Director of Operations
Location: Jackson, New Jersey
Onsite/Hybrid is highly preferred
We are seeking a Director of Operations to join the senior leadership team as we scale our infrastructure to support our growth goals. This position will report directly to the CEO and partner closely with the Chief Technology Officer and Vice President of Product. They will be responsible for managing and optimizing the warehouse, logistics, customer service, and supply chain processes to ensure seamless order fulfillment and customer satisfaction. The successful candidate will be able to both think strategically to develop plans to improve productivity and roll up their sleeves to solve daily issues.
Accountabilities And Responsibilities
Oversees day-to-day ecommerce operations of Customer Service, Warehouse, and Sales Operations/Onboarding and process improvement for those areas
Manage the onboarding process and execution for new clients, partners and customers and ensure seamless integration into existing process and system and efficient communication with various departments
Develop and implement best practice for efficient warehouse operations, logistics, order fulfillment, and inventory management
Develops, documents, and executes standard operating procedures across all facilities and delivery operations
Develops and monitors key performance indicators (KPIs) in efficiency, accuracy, and customer satisfaction including identification and implementation of improvement plans
Troubleshoots and solves daily issues across multiple departments and develops steps to reduce issues in the future
Quality control to meet client SLAs and government regulations and standards
Position Requirements
Five to seven years of prior management experience in operational roles
Experience with warehouse management, inventory management, distribution, and/or customer service
Demonstrated leadership with process improvement, operations optimizations and, project management
Knowledge of healthcare industry regulations and standards
Strong leadership and team management skills
Comfortable with quick changes in priorities
Preferred Requirements
Strong working knowledge of data analysis and performance metrics, using NetSuite or similar business management software
Ecommerce experience
Disclaimer
The RF-SMART “
Talent Acquisition as a Service
" team will provide the application, screening and hiring process for this position, on behalf of our customer.
We Exist to Transform our Customers and Change Lives
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