Full Time | Overnight | Customer Service Representative

3 months ago

Cullman, United States Sequence Health Full time

Sequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience. We pride ourselves on hiring team members who can work independently but also enjoy being part of a team and like to continuously learn and grow. We believe you exemplify these qualities and are excited to have you join our team to continue to make a difference for patients and their families.

Sequence Health has immediate openings for Contact Center Representatives.

We are looking for Experienced Representatives to fill the Full-time afternoon/overnight shifts. This position pays $14 per hr.

We are seeking motivated individuals who are eager to join the healthcare industry. As a member of our Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients all over the United States. The key tasks include telephone interactions with patients, documentation of patient interactions, and the ability to work well with the patients and providers to optimize patient care.

We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow Varying shifts available

Ideal candidates for this position:

  • Excellent customer services skills
  • Capable of multi-tasking in a fast-paced environment
  • Remain calm and courteous under pressure
  • Proficient with computers and navigating web-based applications
Job Responsibilities
  • Answer telephone promptly and in a polite and professional manner
  • Obtain and enter accurate demographic information into electronic medical record
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
  • Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels
  • Meets and exceeds call volume standards
  • Adheres to all HIPAA policies
  • Adheres to all Sequence Health policies
  • Direct calls to other departments as needed
  • Use sound judgment in handling calls, especially with upset patients
  • Understanding of when to escalate calls to physicians/practice manager/triage nurse
  • Make reminder calls as requested
  • Make calls to reschedule appointments when necessary
  • Provide assistance with call backs and other projects as call volume permits
  • Other reasonably related duties as assigned by supervisor or manager
Qualifications and Skills
  • 1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment
  • 1+ years experience working in a call center preferred
  • 1+ years experience working in a medical or healthcare environment preferred
  • Previous medical scheduling experience preferred
  • Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet
  • Ability to handle confidential and sensitive information
  • Ability to handle a "call center" environment: work quickly and multi-task
  • Ability to multi-task using several systems and multiple monitors at the same time
  • Proficient with technology, software applications, and phone systems
  • Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results
  • Immigration or work visa sponsorship will not be provided

  • Full Time | Customer Service Representative

    2 months ago

    Cullman, United States Sequence Health Full time

    Sequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience. We pride ourselves on hiring team members who can work independently but also enjoy being part of a team and like to continuously learn and grow. We believe you...

  • Customer Service Representative

    2 months ago

    Cullman, Alabama, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and...

  • Customer Service Representative

    2 months ago

    Cullman, United States WestRock Full time

    Westrock - [Customer Service Representative] As a Customer Service Rep at Westrock, you'll: Receive and process routine customer orders, inquiries, and/or customer issues related to orders; Maintain the ongoing relationship with multiple customers and sales staff; Provide pricing, inventory availability and production schedule information to customers;...

  • Customer Service Representative

    4 weeks ago

    Cullman, Alabama, United States Cullman Regional Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Cullman Regional Medical Center. Responsibilities: * Assist patients with billing issues and/or inquiries, working to bring any problems to a favorable resolution. * Act as liaison between PBO and outside vendors, addressing issues to maximize productivity for...

  • Customer Service Representative

    2 months ago

    Cullman, United States Circle K Full time

    Circle K - 6001 AL Hwy 157 [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    3 weeks ago

    Cullman, Alabama, United States Cullman Parks, Recreation, & Sports Tourism Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, promoting community relations, and maintaining a positive work...

  • Customer Service Representative

    4 weeks ago

    Cullman, Alabama, United States Cullman Regional Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Cullman Regional Medical Center. As a key member of our patient services team, you will be responsible for providing exceptional customer service to our patients and their families, while also ensuring the accuracy and efficiency of our billing...

  • Customer Service Representative

    3 weeks ago

    Cullman, Alabama, United States Cullman Regional Full time

    Job Summary:As a Customer Service Representative at Cullman Regional Medical Center, you will play a vital role in ensuring the highest level of patient satisfaction. Your primary responsibility will be to assist patients with billing issues and inquiries, working to resolve problems in a timely and favorable manner. Key Responsibilities:Act as liaison...

  • Customer Service Representative

    3 weeks ago

    Cullman, Alabama, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive experienceTake customer orders using our technology and Point of...

  • Customer Service Representative

    3 weeks ago

    Cullman, Alabama, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a Customer Service Representative, you will be responsible for assisting customers with inquiries, complaints, and policy changes. You will provide accurate and timely information regarding insurance products and services, process policy...

  • Customer Service Representative

    3 weeks ago

    Cullman, Alabama, United States The UPS Store Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Digital Print Center Associate at The UPS Store. This full-time position offers a competitive hourly rate of $13.00 paid bi-weekly.Key ResponsibilitiesDeliver exceptional customer service to retail customers, including business owners, corporate professionals,...

  • Healthcare Customer Service Representative

    4 weeks ago

    Cullman, Alabama, United States Sequence Health Full time

    Job SummaryWe are seeking a skilled Healthcare Customer Service Representative to join our team at Sequence Health. As a key member of our Contact Center Team, you will be responsible for delivering exceptional customer service to patients across the United States. Your primary duties will include telephone interactions with patients, documentation of...

  • Customer Service Representative

    4 weeks ago

    Cullman, Alabama, United States Fred Loya Insurance Full time

    Job DescriptionAs a Customer Service Representative for Fred Loya Insurance, you will be responsible for selling new auto insurance policies, renewing policies, and servicing existing policies. You will also be involved in marketing initiatives for new business development.ResponsibilitiesProvide professional, courteous service to internal and external...

  • Customer Service Representative

    4 weeks ago

    Cullman, Alabama, United States PNC Full time

    Job DescriptionPNC is seeking a highly skilled and customer-focused individual to join our Retail Branch organization as a Part Time Teller. As a key member of our team, you will provide exceptional customer service, accurately process high-volume customer banking transactions, and educate customers on new technology and banking products.Key...

  • Customer Service Team Lead

    3 weeks ago

    Cullman, Alabama, United States Circle K Full time

    As a Customer Service Team Lead at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. You will also assist in training new Customer Service Representatives and perform shift supervision duties. Additionally, you will be responsible for completing store merchandise...

  • Customer Service Associate

    4 weeks ago

    Cullman, Alabama, United States Family Dollar Full time

    Customer Service Representative Job DescriptionAs a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers. Your primary goal is to ensure that every customer leaves the store satisfied with their shopping experience.Key Responsibilities:Greet customers and assist them with the selection of...

  • Customer Service Ambassador

    4 weeks ago

    Cullman, Alabama, United States Dallice Attaway - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Dallice Attaway - State Farm Agent. As a key member of our agency, you will be responsible for delivering exceptional customer experiences that drive business growth.Key ResponsibilitiesEstablish and maintain strong customer relationships through proactive...

  • Customer Service Representative

    4 weeks ago

    Cullman, Alabama, United States Liberty National Jason Neal Agency Full time

    Job OverviewWe are seeking a highly motivated and self-driven individual to join our team as a Customer Service Agent. As a key member of our sales team, you will play a crucial role in educating individuals on the importance of Life and Supplemental Health Benefits.Key Responsibilities:Develop and maintain relationships with clients to understand their...

  • Contact Center Representative

    4 weeks ago

    Cullman, Alabama, United States Sequence Health Full time

    Job Title: Contact Center RepresentativeAt Sequence Health, we are committed to delivering exceptional patient conversion solutions to healthcare organizations. Our team is dedicated to continuously improving the patient healthcare experience, and we are seeking a highly motivated and skilled Contact Center Representative to join our team.Job Summary:We are...

  • Outside Sales Account Manager

    6 months ago

    Cullman, United States SunSource Full time

    Paragon Technologies, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. In this role you will manage the overall relationship with customers and maximize sales within your assigned territory. This is a great...